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Customer Spotlight—365 Retail Markets

At-a-Glance:

This Information Tech and Service Provider overcame an expensive and outdated ISP along with the challenge of no other carriers in the area. 

Customer:

365 Retail Markets

Industry:

Information Technology & Services

Services:

Employee Number:

260

Background:

365 Retail Markets started in the basement of CEO and Founder Joe Hessling, with just paper, a pencil, and a rotary house phone. Over the last decade, the company has grown becoming a global leader in self-service convenience technologies ranging from vending, dining, mobile, and micro markets.  

Challenge:

365 Retail Markets faced an outdated and expensive ISP that was inherited from the previous occupant. They were looking to expand outside of their data closet into something more robust and reliable. While looking around at ISP’s, 365 Retail Markets were told there were no connections to their building which left them stranded. 123NET had to figure out how to profitably build into the new area and get network connectivity to businesses in that area.  

Solution:

Both parties saw a good opportunity in working together and 123NET brought in new lines to their building and into the entire area, giving them a great deal and a new internet connection option. They also decided to colocate their data within 123NET’s Tier 3 Carrier Neutral Data Center.

Results:

The results of this connection were growth with reliability for their offices and business’ backend. They have grown significantly since the installation of 123NET’s services. With two locations, they can connect their businesses with 123NET’s internet and utilize colocation space at the main data center hub in Southfield. Their business infrastructure is way more reliable as a result. As they continue to grow, they plan on expanding their office and Data Center solutions to fit their expanding needs.   

Partnership:

“123NET offered us a deal when no one else would. Between bringing new high-speed reliable internet, direct connection to their data center, and very helpful staff, they have solidified us as a customer to grow with.”

365 Retail Markets Senior Architect Robert Heller

Customer Spotlight – Bishop Foley

At-a-Glance:

The Catholic high school required DIA to replace a best-effort connection. They needed it for reliability, redundancy and failover. To deepen communication effectiveness across the Catholic high school, they sought Hosted & SIP Voice solutions.

Customer:

Bishop Foley High School

Industry:

Educational

Services:

Number of Employees:

Less Than 100

Background:

Bishop Foley Catholic High School first opened its doors in September 1965 by Guardian Angels Church in Clawson and St. Dennis Church in Royal Oak. The school’s first senior class graduated during the Spring of 1969. As of right now, Bishop Foley continues as a co-ed four-year college prep high school in Madison Heights and the Archdiocese of Detroit. It has students from across 60 private grade schools and public middle schools. It focuses its education on a robust Catholic persona as a center for personal maturity and development as well as first-rate learning. It’s noted also for its focus on the integration of morality and character development in their education.

Challenge:

Bishop Foley High School was faced with the challenge of a best-effort connection that lacked reliability, redundancy and failover. With 123NET’s DIA, they were able to have a stronger business network. Additionally, the SIP and Hosted Voice solutions filled a need within the Catholic high school for a stronger and more dependable phone system, increasing performance.

Solution:

The driving force was to create a connection that offered redundancy, failover and reliability to the Catholic high school, which they were lacking with their prior best-effort connection. To make this happen, 123NET concentrated on replacing the best-effort connection with a DIA connection. 123NET’s connection improved the network infrastructure. It gave them failover, redundancy and reliability to ensure the Catholic high school continued functioning always. The SIP and Hosted Voice Solutions granted them a more dependable and effective phone system for the school and its employees.

Results:

Overhauling Bishop Foley’s network infrastructure and revitalizing their phone system let the Catholic high school eliminate their best-effort connection and old phone system. Doing this permitted them to have failover, redundancy and reliability in their 123NET DIA network connection, letting them remain connected always. Including the SIP and Hosted Voice solutions also offered them a trustworthy and useful phone system to allow for stronger employee communication channels across the high school.

Future goals include increasing their bandwidth in the near future as their web-based demands continue growing.

Partnership:

“Our school cannot function without a solid reliable Internet connection. 123NET’s service has been excellent and has provided our 800+ connected clients rock-solid connectivity and performance since day one.”

John Crombe, IT Director

 

    Customer Spotlight—LaFleur & Godfrey

    At-a-Glance:

    The private wealth manager sought to modernize an almost 10-year-old phone system with SIP Trunking, Softphone and Fax Voice solutions as well as increasing company communication efficiencies via DIA.

    Customer:

    LaFleur & Godfrey

    Industry:

    Financial

    Services:

    Number of Employees:

    6

    Background:

    LaFleur & Godfrey was started by James LaFleur and Richard Godfrey in 1987. The goal was to assist West Michigan families and individuals with professional money management services. The two founders sought to create customized portfolio management when few firms gave clients this type of attention and advice. Their investment philosophy focuses on looking for quality companies with strong growth outlooks and are run by ethical and competent managers. As of the 2019 year-end, LaFleur & Godfrey managed $540 million in client assets.

    Challenge:

    LaFleur & Godfrey were faced with an outdated phone system that did not give them the ability to effectively work remotely. The goal for 123NET was to create a modernized phone system with the Voice products that accommodated the firm’s need to support remote locations with greater flexibility, business structure and changing demands. They also struggled with an archaic network infrastructure that necessitated a DIA solution.

    Solution:

    The impetus was on establishing a phone system that allowed the company to work remotely and stay connected in the event of an emergency. To accomplish this, 123NET focused on upgrading their infrastructure with 123NET’s SIP Trunking, Softphone and Fax Voice products. 123NET’s Voice product augmented the communication infrastructure at LaFleur & Godfrey. It offered them such advantages as being able to route calls remotely and mobile accessibility for remote work. On the network infrastructure side, the DIA gave them the chance to increase corporate communication and project effectiveness.

    Results:

    Revamping LaFleur & Godfrey’s phone system and updating their network infrastructure has allowed them to modernize their phone system with the chance to work remotely and stay connected while doing so. This was accomplished by including SIP Trunking, Fax and Softphone Voice solutions to their company. The addition of DIA to the company has enabled them to the financial firm to streamline business communication and processes.

    Partnership:

    “Our partnership with 123NET strengthened communication continuity with our clients, employees and partner vendors whether we work from the office or remotely.  The intuitive nature of 123NET makes it readily usable and the support available is knowledgeable and responsive.  If you are looking for flexibility, mobility, and excellent support in a phone system, I recommend that 123NET be included in your search.”

    John Dice, Chief Operating Officer & Chief Compliance Officer

      Customer Spotlight—National Nonprofit Utilizes Fixed Wireless to Support Multiple Locations’ Needs

      At a Glance:

      The Detroit branch of a national nonprofit utilizes 123Net’s services to support two locations.

      Customer:

      Goodwill Industries of Greater Detroit (Goodwill Detroit)

      Industry:

      Nonprofit

      Opportunity:

      Goodwill Industries of Greater Detroit needed a solution for one of their stores in a low-infrastructure setting and a backup service at their headquarters location.

      Background:

      Goodwill Industries of Greater Detroit, the original social enterprise, supports more than 900 local businesses each year. Their revenue-driven businesses, Goodwill Industrial Solutions, Goodwill Green Works, Donated Goods Retail, as well as contract and placement services, allow Goodwill Detroit to provide best-in-class employment and training programming to residents throughout metro Detroit. Classroom and vocational instruction paired with transitional work experience puts Goodwill Detroit trainees in high demand. Program participants also receive workplace behavior coaching, financial literacy, placement assistance, and career support. Goodwill Detroit leads from its mission of co-creating independence and dignity through the power of personal and workforce development.

      The Challenge:

      Goodwill Detroit needed an internet solution for their Livonia store location and a backup circuit for their main office. The Livonia store was in an area limited by infrastructure, leaving them vulnerable, either without internet altogether, or reliant on a dial-up or 3- or 4G connection. “There was just nothing else available,” said Mark Maher, Vice President of Information Technology at Goodwill Detroit. “The other options were just too slow, and we needed something that could handle our daily traffic.” Between VPN communication with the main office, Point of Sale traffic on the store floor, running regular traffic and updates, maintaining the security system, and investing more heavily in cloud-based applications, high bandwidth was a necessity.”

      Mark was committed to finding an internet service provider that could help Goodwill Detroit manage the store’s needs and provide access diversity for their headquarters in the event their primary circuit was compromised.

      The Solution:

      With 123Net, Goodwill Detroit was given a solution with one provider addressing both of their concerns. 123Net’s Fixed Wireless isn’t reliant on the high-cost infrastructure that other providers needed to build Goodwill’s Livonia store, making turn up easier and more cost-effective for the nonprofit. This same infrastructure style, reliant on microwave technology, was completely separate from the primary circuit Goodwill Detroit had at their headquarters, making it the ideal backup for their network.

      Results:

      123Net is making it easier for Goodwill to support the Metro Detroit community, “We have more options with 123Net because they offer end-to-end solutions and scale with us as we grow. Since we first opened, our need for internet access and VPN access has increased and we’ve become more in-depth with our cloud-based application usage. Having the kind of bandwidth 123Net provides has made a huge difference in how we operate,” according to Mark.

      Partnership:

      123Net works with Mark and Goodwill Detroit to create a positive solution and experience, “the Fixed Wireless has been great, we haven’t had any issues over the last couple years. To me, the service is either going to work or it isn’t, that isn’t what makes a company stand out. It’s the high quality of support that we receive from 123Net when we call in, the knowledgeable staff who are always thorough and polite, and the great tools that are offered to view and manage our account that make this company stand above the rest.”

      Services Provided:

      • Fixed Wireless
      • PRI

      Customer Spotlight—Cost-Effective Network Supports Municipal Needs

      At a Glance:

      A Michigan municipality utilizes 123Net’s cost-effective services to support residents.

      Customer:

      City of Auburn Hills

      Industry:

      Municipal

      Opportunity:

      The City of Auburn Hills needed a cost-effective, local company to support daily operations.

      Background:

      The City of Auburn Hills houses 23,000 residents and has a daytime population of 80,000 professionals. 40 international corporations from 32 countries settled in Auburn Hills, including many World and North American headquarters. They also host 22 high-tech parks, a beautiful downtown district, and four universities and colleges.

      The Challenge:

      The City of Auburn Hills needed a cost-effective internet service provider (ISP) to maintain the 911 dispatch phone system, Cable Channel 17, and provide essential services to residents. They wanted to cut costs while providing outstanding services on a reliable network.

      The Solution:

      With 123Net, the City of Auburn Hills was able to receive better services using a Fiber PRI, rather than copper, for less than what they were already paying. Receiving higher service levels meant the Information Technology Department could devote their time to more mission-critical tasks than maintaining the network. The City of Auburn Hills’s vision is to have “the heart of a small town that operates with the excellence of a world-class city,” and when seeking out a local ISP, the City found that 123Net had a similar vision in providing the care, service, and support of a small business with the robust infrastructure of national carriers. This level of support and service again allowed the City to focus its efforts where they were needed.

      Caleb Purdy, Network Engineer for Auburn Hills, recalls the phone transition being pain-free, “During the phone switch-over with dispatch, everything went smoothly and was switched in tandem. After they moved one, they tested and verified it, then moved the other. It was very thorough.”

      Results:

      With the new network, the Information Technology Department at the City of Auburn Hills can devote their time to livestreaming City Council meetings and Cable Channel 17, maintaining cloud backups and applications, and improving City communication internally and externally. Caleb was impressed with the customer portal, “It’s easy to submit a ticket in under a minute without needing to call. It’s more efficient and let’s me focus on the tasks that need my attention.”

      Partnership:

      “The Network Operations Center is knowledgeable and friendly and always puts customers first. I’ve recommended 123Net to other municipalities and businesses for their excellent support and reliability,” Caleb commented.

      Services Provided:

      • VoIP
      • PRI
      • Ethernet over Fiber

      Customer Spotlight—Dependable Network Provides Municipal Backbone

      At a Glance:

      A municipality utilizes 123Net services to support daily operations and external communications.

      Customer:

      City of Southfield

      Industry:

      Government

      Opportunity:

      The City of Southfield needed a reliable, redundant network to support its expanding network services for residents.

      Background:

      The City of Southfield is home to more than 73,000 residents, 774 acres of parkland, and 30 miles of biking, hiking, and nature trails. It was recently named the 4th best city for small businesses according to Verizon Wireless, citing a robust broadband infrastructure that allows start-ups to soar. It’s no surprise the City is known as “The Center of It All™” as it contains over 10,000 businesses and more than 100 Fortune 500 companies within its boundaries.

      The City prides itself on maintaining clear and consistent communication with its residents, businesses, and other interested parties across multiple active social media platforms, their website, regular City Council meetings, and their cable channel, City Cable 15.

      The Challenge:

      The City of Southfield was dealing with spotty connections and no backup service. Operating a municipality that focuses on being a source for its residents and businesses to rely on, the Technology Services Department knew they needed a reliable internet service provider (ISP) as their backbone. They also wanted to keep their services local, to support businesses in the area and make sure that they would receive the support they needed quickly.

      The Technology Services Department has also been working diligently to reduce costs by relying more heavily on cost-effective, efficient technology. Choosing a cost-effective ISP was key for the City.

      The Solution:

      By selecting 123Net, the Technology Services Department felt good about supporting a local business and knew that their network would be reliable with a Fiber backbone. The City opted to add a redundant Fixed Wireless backup option as well to ensure that it would have a strong connection to support its residents

      Results:

      With the Fiber and Fixed Wireless backup in place, the City of Southfield is able to provide its residents and businesses with services that make their lives easier, such as paying utility bills and viewing their City Cable 15 programming online. Having a backbone that is dependable has allowed its employees to focus their energy elsewhere, making sure that they are utilizing technology to its fullest extent. The City will also be able to scale the technologies they use, knowing that the services they receive will continue to be cost-effective and grow with them.

      Partnership:

      123Net’s close proximity to the City of Southfield’s municipal complex allows them to provide an outstanding service level to the City.

      Services Provided:

      • Fiber Optic Internet
      • Fixed Wireless Internet