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Customer Spotlight—Storch Magnetics

At-a-Glance:

The manufacturer aimed to upgrade its network and fasten its response time with 123NET DIA and Voice Services. This allowed more nimble and reliable connectivity for their internet and voice needs.

Customer:

Storch Magnetics

Industry:

Manufacturing

Services:

DIA, Fax, SIP, LOOP

Employee Number:

20 Employees & Growing

Background:

Storch Magnetics was founded by Edward A. Storch in 1952 as an industrial sales organization for home heating furnaces and leak detection fluids. Storch is the first company in the Midwest of the United States that specializes in industrial magnetic solutions. Once known as Storch Products, it eventually expanded to Storch Magnetics, which provides customers with design and manufacturing expertise. Headquartered in Livonia, Michigan, the company provides shipping locations to local, national, and international customers.

Challenge:

Storch Magnetics wanted a solution that allowed their response time to be quicker. 123NET’s Voice Services offered a reliable solution to boost their response time and DIA to supply a strong network infrastructure for their company.

Solution:

The objective focused on ensuring dedicated network and voice solutions that allowed Storch Magnetics to improve their response time, as well as grant robust network connectivity to their company. 123NET’s SIP, LOOP, and Fax as well as DIA offered a dependable solution to boost their phone services and ensure proper connectivity.

Results:

Maturing Storch Magnetics’ network improves their response time, as well as provides reliable connectivity for their company. This allows them to stay connected and to remain confident in their voice and internet services.

Partnership:

“The communication, reliability, and stability 123NET have provided has been great. So far, it’s been a fantastic service and reassuring to have these services combined under one responsible provider.”

Matt Carr, President & CEO, Storch Magnetics

Customer Spotlight—Highlands Restaurant

At-a-Glance:

The restaurant needed to update its 60-year-old building’s best-effort internet connection with a dedicated internet access (DIA) business fiber connection for optimal performance and a better dining experience.

Customer:

Highlands Restaurant

Industry:

Dining

Services:

Dedicated Internet

Employee Number:

85

Background:

The Highlands Restaurant opened on November 25, 2019, but it had been planned early 2018 with construction beginning then. The restaurant sits atop the Renaissance Center (RENCEN) in downtown Detroit and is the product of McClain Camarota Hospitality. The business is headquartered in Grosse Ile, MI and run by two husband-and-wife couples: Shawn and Holly McClain along with Richard and Sarah Camarota. Shawn and Holly are based in Grosse Ile while Richard and Sarah are based in Las Vegas, NV. Prior to opening the Highlands Restaurant, they have run a number of Las Vegas restaurants: Sage and Five50 Pizza Bar at the Aria Resort & Casino as well as the Libertine Social at the Mandalay Bay Resort & Casino.

In creating the Highlands Restaurant, the idea was to appeal to diners of all different backgrounds and to eliminate the traditional tower restaurant and change things up. They replaced the previous Coach Insignia restaurant and faced competition when initially seeking the space.

Challenge:

Highlands Restaurant had to find a dedicated internet connection that provided no interruptions and was able to work within and at the top of the 60-year-old RENCEN tower location.

Solution:

123NET’s Dedicated Internet Access provides the Highlands Restaurant with a reliable network connection with zero interruptions.

Results:

The Highlands Restaurant’s revamped network infrastructure brings redundancy, reliability and failover ensuring an optimal dining experience while allowing their restaurant business to remain connected always without any chance of connectivity loss.

Partnership:

“I needed to find somebody who had an intimate knowledge of the 60-year-old building. They needed to be flexible about our unique needs and special space. We needed to be smart when it came to price as we have numerous cloud applications that need a reliable signal.”

Richard Camarota, McClain Camarota Hospitality Managing Partner

Customer Spotlight—RPT Realty

At-a-Glance:

RPT Realty required a dependable and redundant offsite data center, dark fiber, and voice services’ solution to replace a neglected and declining network infrastructure.

Customer:

RPT Realty

Industry:

Real Estate

Services:

  • Data Center
  • Dark Fiber
  • SIP

Employee Number:

110

Background:

RPT Realty owns and operates a national portfolio of open-air shopping destinations principally located in top U.S. markets. The Company’s locally-curated consumer experiences reflect the lifestyles of its diverse neighborhoods and match the modern expectations of its retail partners. The Company is a fully integrated and self-administered REIT publicly traded on the New York Stock Exchange under the ticker symbol RPT.

Challenge:

Upgrading RPT Realty’s existing infrastructure with a redundant offsite data center and a dark fiber solution in a cost efficient and timely manner. They also wanted to upgrade their disaster recovery plan and needed to upgrade their corporate voice services.

Solution:

The attention was placed on developing a network solution, including a redundant offsite data center and a dark fiber solution, to upgrade their existing network infrastructure. The secondary focus was on employing the SIP voice product to enhance their business voice system. To do this, 123NET engineers focused on setting up RPT in an offsite data center and connecting them to the fiber network.

Results:

The composite of an offsite data center and dark fiber solution not only provided the upgraded and enhanced infrastructure that was EOL, EOS, and redundant but also an upgraded disaster recovery plan with a secure upgraded network. The SIP voice product also gave them an upgraded business voice product. The combination of these network and voice solutions enabled RPT Realty to be immediately connected upon moving from their old Farmington Hills office to a new Southfield office. It also offered upgraded voice services, so the company could have stronger communication.

These solutions benefited RPT Realty when COVID-19 initiated the pivot to a virtual workplace. They were in the process of a stress test that turned into a live test, which was flawless, allowing their employees to seamlessly work from home and stay connected. The 123NET network and voice solutions provide the confidence required to successfully balance employees being in the office and working from home.

Partnership:

“123NET was a successfully helped RPT Realty accomplish its goals of upgrading and enhancing our systems in a timely and economically efficient manner. They were able to personalize RPT Realty’s needs and create a customized plan which positively impacted the company as a whole. I had worked with them in both of my previous positions and found a mindset of deep support, technical acumen, and strong partnership.“

RPT Realty Information Technology Vice President Bill Piper

Customer Spotlight—365 Retail Markets

At-a-Glance:

This Information Tech and Service Provider overcame an expensive and outdated ISP along with the challenge of no other carriers in the area. 

Customer:

365 Retail Markets

Industry:

Information Technology & Services

Services:

Employee Number:

260

Background:

365 Retail Markets started in the basement of CEO and Founder Joe Hessling, with just paper, a pencil, and a rotary house phone. Over the last decade, the company has grown becoming a global leader in self-service convenience technologies ranging from vending, dining, mobile, and micro markets.  

Challenge:

365 Retail Markets faced an outdated and expensive ISP that was inherited from the previous occupant. They were looking to expand outside of their data closet into something more robust and reliable. While looking around at ISP’s, 365 Retail Markets were told there were no connections to their building which left them stranded. 123NET had to figure out how to profitably build into the new area and get network connectivity to businesses in that area.  

Solution:

Both parties saw a good opportunity in working together and 123NET brought in new lines to their building and into the entire area, giving them a great deal and a new internet connection option. They also decided to colocate their data within 123NET’s Tier 3 Carrier Neutral Data Center.

Results:

The results of this connection were growth with reliability for their offices and business’ backend. They have grown significantly since the installation of 123NET’s services. With two locations, they can connect their businesses with 123NET’s internet and utilize colocation space at the main data center hub in Southfield. Their business infrastructure is way more reliable as a result. As they continue to grow, they plan on expanding their office and Data Center solutions to fit their expanding needs.   

Partnership:

“123NET offered us a deal when no one else would. Between bringing new high-speed reliable internet, direct connection to their data center, and very helpful staff, they have solidified us as a customer to grow with.”

365 Retail Markets Senior Architect Robert Heller

Customer Spotlight – Bishop Foley

At-a-Glance:

The Catholic high school required DIA to replace a best-effort connection. They needed it for reliability, redundancy and failover. To deepen communication effectiveness across the Catholic high school, they sought Hosted & SIP Voice solutions.

Customer:

Bishop Foley High School

Industry:

Educational

Services:

Number of Employees:

Less Than 100

Background:

Bishop Foley Catholic High School first opened its doors in September 1965 by Guardian Angels Church in Clawson and St. Dennis Church in Royal Oak. The school’s first senior class graduated during the Spring of 1969. As of right now, Bishop Foley continues as a co-ed four-year college prep high school in Madison Heights and the Archdiocese of Detroit. It has students from across 60 private grade schools and public middle schools. It focuses its education on a robust Catholic persona as a center for personal maturity and development as well as first-rate learning. It’s noted also for its focus on the integration of morality and character development in their education.

Challenge:

Bishop Foley High School was faced with the challenge of a best-effort connection that lacked reliability, redundancy and failover. With 123NET’s DIA, they were able to have a stronger business network. Additionally, the SIP and Hosted Voice solutions filled a need within the Catholic high school for a stronger and more dependable phone system, increasing performance.

Solution:

The driving force was to create a connection that offered redundancy, failover and reliability to the Catholic high school, which they were lacking with their prior best-effort connection. To make this happen, 123NET concentrated on replacing the best-effort connection with a DIA connection. 123NET’s connection improved the network infrastructure. It gave them failover, redundancy and reliability to ensure the Catholic high school continued functioning always. The SIP and Hosted Voice Solutions granted them a more dependable and effective phone system for the school and its employees.

Results:

Overhauling Bishop Foley’s network infrastructure and revitalizing their phone system let the Catholic high school eliminate their best-effort connection and old phone system. Doing this permitted them to have failover, redundancy and reliability in their 123NET DIA network connection, letting them remain connected always. Including the SIP and Hosted Voice solutions also offered them a trustworthy and useful phone system to allow for stronger employee communication channels across the high school.

Future goals include increasing their bandwidth in the near future as their web-based demands continue growing.

Partnership:

“Our school cannot function without a solid reliable Internet connection. 123NET’s service has been excellent and has provided our 800+ connected clients rock-solid connectivity and performance since day one.”

John Crombe, IT Director

 

    Customer Spotlight—LaFleur & Godfrey

    At-a-Glance:

    The private wealth manager sought to modernize an almost 10-year-old phone system with SIP Trunking, Softphone and Fax Voice solutions as well as increasing company communication efficiencies via DIA.

    Customer:

    LaFleur & Godfrey

    Industry:

    Financial

    Services:

    Number of Employees:

    6

    Background:

    LaFleur & Godfrey was started by James LaFleur and Richard Godfrey in 1987. The goal was to assist West Michigan families and individuals with professional money management services. The two founders sought to create customized portfolio management when few firms gave clients this type of attention and advice. Their investment philosophy focuses on looking for quality companies with strong growth outlooks and are run by ethical and competent managers. As of the 2019 year-end, LaFleur & Godfrey managed $540 million in client assets.

    Challenge:

    LaFleur & Godfrey were faced with an outdated phone system that did not give them the ability to effectively work remotely. The goal for 123NET was to create a modernized phone system with the Voice products that accommodated the firm’s need to support remote locations with greater flexibility, business structure and changing demands. They also struggled with an archaic network infrastructure that necessitated a DIA solution.

    Solution:

    The impetus was on establishing a phone system that allowed the company to work remotely and stay connected in the event of an emergency. To accomplish this, 123NET focused on upgrading their infrastructure with 123NET’s SIP Trunking, Softphone and Fax Voice products. 123NET’s Voice product augmented the communication infrastructure at LaFleur & Godfrey. It offered them such advantages as being able to route calls remotely and mobile accessibility for remote work. On the network infrastructure side, the DIA gave them the chance to increase corporate communication and project effectiveness.

    Results:

    Revamping LaFleur & Godfrey’s phone system and updating their network infrastructure has allowed them to modernize their phone system with the chance to work remotely and stay connected while doing so. This was accomplished by including SIP Trunking, Fax and Softphone Voice solutions to their company. The addition of DIA to the company has enabled them to the financial firm to streamline business communication and processes.

    Partnership:

    “Our partnership with 123NET strengthened communication continuity with our clients, employees and partner vendors whether we work from the office or remotely.  The intuitive nature of 123NET makes it readily usable and the support available is knowledgeable and responsive.  If you are looking for flexibility, mobility, and excellent support in a phone system, I recommend that 123NET be included in your search.”

    John Dice, Chief Operating Officer & Chief Compliance Officer