Customer Spotlight—National Nonprofit Utilizes Fixed Wireless to Support Multiple Locations’ Needs

At a Glance:

The Detroit branch of a national nonprofit utilizes 123Net’s services to support two locations.

Customer:

Goodwill Industries of Greater Detroit (Goodwill Detroit)

Industry:

Nonprofit

Opportunity:

Goodwill Industries of Greater Detroit needed a solution for one of their stores in a low-infrastructure setting and a backup service at their headquarters location.

Background:

Goodwill Industries of Greater Detroit, the original social enterprise, supports more than 900 local businesses each year. Their revenue-driven businesses, Goodwill Industrial Solutions, Goodwill Green Works, Donated Goods Retail, as well as contract and placement services, allow Goodwill Detroit to provide best-in-class employment and training programming to residents throughout metro Detroit. Classroom and vocational instruction paired with transitional work experience puts Goodwill Detroit trainees in high demand. Program participants also receive workplace behavior coaching, financial literacy, placement assistance, and career support. Goodwill Detroit leads from its mission of co-creating independence and dignity through the power of personal and workforce development.

The Challenge:

Goodwill Detroit needed an internet solution for their Livonia store location and a backup circuit for their main office. The Livonia store was in an area limited by infrastructure, leaving them vulnerable, either without internet altogether, or reliant on a dial-up or 3- or 4G connection. “There was just nothing else available,” said Mark Maher, Vice President of Information Technology at Goodwill Detroit. “The other options were just too slow, and we needed something that could handle our daily traffic.” Between VPN communication with the main office, Point of Sale traffic on the store floor, running regular traffic and updates, maintaining the security system, and investing more heavily in cloud-based applications, high bandwidth was a necessity.”

Mark was committed to finding an internet service provider that could help Goodwill Detroit manage the store’s needs and provide access diversity for their headquarters in the event their primary circuit was compromised.

The Solution:

With 123Net, Goodwill Detroit was given a solution with one provider addressing both of their concerns. 123Net’s Fixed Wireless isn’t reliant on the high-cost infrastructure that other providers needed to build Goodwill’s Livonia store, making turn up easier and more cost-effective for the nonprofit. This same infrastructure style, reliant on microwave technology, was completely separate from the primary circuit Goodwill Detroit had at their headquarters, making it the ideal backup for their network.

Results:

123Net is making it easier for Goodwill to support the Metro Detroit community, “We have more options with 123Net because they offer end-to-end solutions and scale with us as we grow. Since we first opened, our need for internet access and VPN access has increased and we’ve become more in-depth with our cloud-based application usage. Having the kind of bandwidth 123Net provides has made a huge difference in how we operate,” according to Mark.

Partnership:

123Net works with Mark and Goodwill Detroit to create a positive solution and experience, “the Fixed Wireless has been great, we haven’t had any issues over the last couple years. To me, the service is either going to work or it isn’t, that isn’t what makes a company stand out. It’s the high quality of support that we receive from 123Net when we call in, the knowledgeable staff who are always thorough and polite, and the great tools that are offered to view and manage our account that make this company stand above the rest.”

Services Provided:

  • Fixed Wireless
  • PRI

Customer Spotlight—Cost-Effective Network Supports Municipal Needs

At a Glance:

A Michigan municipality utilizes 123Net’s cost-effective services to support residents.

Customer:

City of Auburn Hills

Industry:

Municipal

Opportunity:

The City of Auburn Hills needed a cost-effective, local company to support daily operations.

Background:

The City of Auburn Hills houses 23,000 residents and has a daytime population of 80,000 professionals. 40 international corporations from 32 countries settled in Auburn Hills, including many World and North American headquarters. They also host 22 high-tech parks, a beautiful downtown district, and four universities and colleges.

The Challenge:

The City of Auburn Hills needed a cost-effective internet service provider (ISP) to maintain the 911 dispatch phone system, Cable Channel 17, and provide essential services to residents. They wanted to cut costs while providing outstanding services on a reliable network.

The Solution:

With 123Net, the City of Auburn Hills was able to receive better services using a Fiber PRI, rather than copper, for less than what they were already paying. Receiving higher service levels meant the Information Technology Department could devote their time to more mission-critical tasks than maintaining the network. The City of Auburn Hills’s vision is to have “the heart of a small town that operates with the excellence of a world-class city,” and when seeking out a local ISP, the City found that 123Net had a similar vision in providing the care, service, and support of a small business with the robust infrastructure of national carriers. This level of support and service again allowed the City to focus its efforts where they were needed.

Caleb Purdy, Network Engineer for Auburn Hills, recalls the phone transition being pain-free, “During the phone switch-over with dispatch, everything went smoothly and was switched in tandem. After they moved one, they tested and verified it, then moved the other. It was very thorough.”

Results:

With the new network, the Information Technology Department at the City of Auburn Hills can devote their time to livestreaming City Council meetings and Cable Channel 17, maintaining cloud backups and applications, and improving City communication internally and externally. Caleb was impressed with the customer portal, “It’s easy to submit a ticket in under a minute without needing to call. It’s more efficient and let’s me focus on the tasks that need my attention.”

Partnership:

“The Network Operations Center is knowledgeable and friendly and always puts customers first. I’ve recommended 123Net to other municipalities and businesses for their excellent support and reliability,” Caleb commented.

Services Provided:

  • VoIP
  • PRI
  • Ethernet over Fiber

Customer Spotlight—Dependable Network Provides Municipal Backbone

At a Glance:

A municipality utilizes 123Net services to support daily operations and external communications.

Customer:

City of Southfield

Industry:

Government

Opportunity:

The City of Southfield needed a reliable, redundant network to support its expanding network services for residents.

Background:

The City of Southfield is home to more than 73,000 residents, 774 acres of parkland, and 30 miles of biking, hiking, and nature trails. It was recently named the 4th best city for small businesses according to Verizon Wireless, citing a robust broadband infrastructure that allows start-ups to soar. It’s no surprise the City is known as “The Center of It All™” as it contains over 10,000 businesses and more than 100 Fortune 500 companies within its boundaries.

The City prides itself on maintaining clear and consistent communication with its residents, businesses, and other interested parties across multiple active social media platforms, their website, regular City Council meetings, and their cable channel, City Cable 15.

The Challenge:

The City of Southfield was dealing with spotty connections and no backup service. Operating a municipality that focuses on being a source for its residents and businesses to rely on, the Technology Services Department knew they needed a reliable internet service provider (ISP) as their backbone. They also wanted to keep their services local, to support businesses in the area and make sure that they would receive the support they needed quickly.

The Technology Services Department has also been working diligently to reduce costs by relying more heavily on cost-effective, efficient technology. Choosing a cost-effective ISP was key for the City.

The Solution:

By selecting 123Net, the Technology Services Department felt good about supporting a local business and knew that their network would be reliable with a Fiber backbone. The City opted to add a redundant Fixed Wireless backup option as well to ensure that it would have a strong connection to support its residents

Results:

With the Fiber and Fixed Wireless backup in place, the City of Southfield is able to provide its residents and businesses with services that make their lives easier, such as paying utility bills and viewing their City Cable 15 programming online. Having a backbone that is dependable has allowed its employees to focus their energy elsewhere, making sure that they are utilizing technology to its fullest extent. The City will also be able to scale the technologies they use, knowing that the services they receive will continue to be cost-effective and grow with them.

Partnership:

123Net’s close proximity to the City of Southfield’s municipal complex allows them to provide an outstanding service level to the City.

Services Provided:

• Fiber Optic Internet
• Fixed Wireless Internet

Customer Spotlight—Redundant Network Supports Global Webcast Music

At a Glance:

A world-renowned, non-profit orchestra utilizes 123Net services to support their office and webcast concerts.

Customer:

Detroit Symphony Orchestra (DSO)

Industry:

Nonprofit

Opportunity:

The Detroit Symphony Orchestra was looking for a cost-effective, dependable network with personalized service to support their regular, global webcasts.

Background:

123Net worked with the DSO to provide a redundant network to support webcasts and website services.

As a leader in classical music, the Detroit Symphony Orchestra’s mission is to “embrace and inspire individuals, families, and communities through unsurpassed musical experiences.” They feature international guest musicians, create educational programs for youth through their Civic Youth Ensembles and Educational Concert Series, perform within the community at events like “Salute to America” at Greenfield Village for Independence Day, and regularly livestream concerts for free to patrons around the globe in episodes called “Live from Orchestra Hall.” The DSO focuses its energy on reaching music lovers and musicians of all ages around the world.

To continue to make such a widespread impact, the DSO needed a reliable, stable network and phone system backed by a team who values the local and global communities they serve.

The Challenge:

The Detroit Symphony Orchestra was using one major carrier for Internet and another for voice services; however, they weren’t receiving the customer service they expected from either company. When the services they had weren’t running as expected, they were often given the run-around instead of a straight-forward answer and fix. As the only American orchestra livestreaming concerts for free online, the DSO was concerned that staying with an unreliable network would lose them the ability to provide these concerts.

When looking for a new Internet service provider, The Detroit Symphony Orchestra’s IT Manager, Jody Harper, focused on finding a company that could provide a reliable network at an affordable cost for the non-profit.

The Solution:

In moving to 123Net, the DSO was able to consolidate both their Internet and voice services to one vendor, simplifying billing and management tasks. They began their partnership with 123Net by implementing a fixed wireless and PRI circuit. Impressed by the reliability and care they received, they knew right away that they’d made the right decision. “They really took an interest in me and the organization,” Harper recalled.

Today, the DSO continues to use the original PRI circuit they started with and keeps the fixed wireless as a backup to the newer fiber circuit they have with 123Net. Harper noted that they never had any issues with the fixed wireless, and if there was an issue with the network, 123Net’s support team jumped in right away to put a temporary solution in place while fixing the underlying issue quickly. The consistency in fixed wireless convinced them to broaden their services with 123Net’s fiber. Harper commented that running their live webcasts was a major factor for the DSO, in part because of their global audience. If they were ever brought down by connectivity issues, they would potentially lose a large part of their following. Using fiber, with a failover plan via the fixed wireless they’d already been using, just made sense.

Results:

Since working with 123Net, Harper noticed a smoothness to network connectivity that had been lacking with other providers. Gone were the days of sitting on hold and talking to techs who weren’t familiar with the services they were using. With 123Net, the DSO had a dependable, redundant network to stream concerts and maintain their website and phone lines with a support team that was dedicated to making sure the DSO’s mission came first.

Partnership:

“Dan takes care of me, and I appreciate that,” Harper shared, regarding his Account Manager, Dan Lang. “He makes me feel like I’m his only customer and makes my network a priority. With 123Net’s end-to-end solution, my network is easy to manage, and I know we’re in good hands.”

Services Provided:

• Fiber Optic Internet
• Fixed Wireless Internet
• SIP Trunking

Customer Spotlight – Scalable Solution to Support Fast-Paced, Life-Saving Business

 

At a Glance:

A Michigan-based health services company worked with 123Net to upgrade their communication infrastructure.

Customer:

Critical Signal Technologies

Industry:

Health Services

Opportunity:

Critical Signal Technologies needed a scalable network that could support their fast-paced, life-saving business.

Solution:

123Net collaborated with CST to build an efficient, reliable and scalable network, tailored to meet the needs of their elderly and chronically ill customers.

Critical Signal Technologies (CST) is a health services company seeking to empower older adults, people with disabilities, and those battling chronic illness to live independently and with dignity.  They make it easy to connect care, improve outcomes, and drive ROI 24/7 through user-friendly technology and enhanced remote monitoring.  CST focuses on melding tech plus touch to provide patients with simple push-button care systems that connect seamlessly to their always-on social work team.

The Challenge:

In the health services industry, having a dependable, dedicated internet connection is critical. Especially at CST, where patients often need help during life-threatening emergencies.

“In our business, having a minute of downtime is far too long,” said Marc Odle, Director of IT at CST. “Our ability to respond to our patient’s calls and alerts can be a matter of life or death.”

With the high-speed, life-saving nature of their business, it became essential for CST to build a top-of-the-line communication backbone to support it. They needed a foundation that was not only capable of providing enough bandwidth to support their patient monitoring systems today, but sustainable enough to meet their changing needs moving forward.

To construct this, they needed an Internet service provider sharing similar, customer-focused, values that displayed the same willingness to grow as CST. With growth comes the need for change and sophistication, and as a company poised to continue expanding, they needed a partner to help them make these adaptations over the long-haul.

The Solution:

Ultimately, 123Net ended up being the like-minded Internet service provider they were looking for. As a company that puts customer service at the top of their priorities, it was not hard for CST to see many of the same qualities in 123Net.

From start to finish, 123Net’s friendly staff helped CST work out a solution that met each of their specific needs. CST handpicked fiber, colocation, wireless failover, PRIs, and cloud fax as 123Net services to support their patient monitoring system. Project management was thorough, updating CST on tasks, and they were consistently completed within specified deadlines.

It also helped that 123Net was not only local, but an industry leader in the field. 123Net is 100 percent enterprise-focused, making them experts in providing the premier Internet solutions for large-scale operations like CST.

With 123Net’s scalable network solutions in place, CST knew their business would be future-proofed moving forward.

Results:

CST was impressed with 123Net as soon as one of their nine in-house construction crews got to work.

“From the moment 123Net first installed their fiber, it was obvious that we had made the right decision,” said Odle. “Their fiber team worked in a safe and efficient manner, securely laying conduit in the ground instead of hanging our fiber from poles. We appreciate their safety-first mentality.”

123Net emphasizes the quality of their work when installing their fiber. This is evidenced by their focus on underground fiber. They avoid hanging fiber aerially from poles unless it is the only option (permitting reasons, high-traffic areas, physical limitations, etc.). Drilling fiber underground gives better protection against weather, tampering and other accidents.

CST respected the fact that every 123Net employee understands their services from top to bottom. The fiber team seemed to know just as much about their technology as the engineers behind it. 123Net’s in-house design, permitting and construction help them avoid hurdles that slow down other Internet service providers. 123Net is an agile company, capable of providing flexible solutions fast.

Whenever problems have arisen, which are few and far between, 123Net’s local, business-focused support team has helped immediately. 123Net’s support team quickly provides 24/7, world-class support at their customer’s convenience through email, phone and online support requests.
CST improved the stability, reliability, and performance of their network with the help of 123Net. With their new, state-of-the-art communication infrastructure in place, over 100,000 patients and their family members now take comfort in knowing that they will always have instant access to CST’s health services now and for the foreseeable future.

Partnership:

“Our relationship with 123Net is a partnership above all else,” said Odle. “They are always willing to meet with us to create mutually beneficial solutions. They are professional, local and ready to help us whenever we need it. We can tell that their employees love what they do, and it is reflected in their quality of work. We are happy to know that we have a reliable, long-term partner that can support our business as it continues to grow.”

Services Provided:

• Fiber Optic Internet
• Fixed Wireless Internet
• Colocation Space
• PRIs
• Cloud Fax Service