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Wholesale Partner Spotlight – RJ Telecommunications

At-a-Glance:

RJ Telecommunications grew their relationship with 123NET based on mutual goals of augmented network growth in fiber and wireless but also providing customer service and helping their clients in a North Star Decision Making Process.

Wholesale Partner:

RJ Telecommunications

Number of Employees:

5

Background:

RJ Telecommunications began as a company, focused on Cat3/Cat5 Cabling and Nortel Norstar Option switch work. With Nortel going out of business, RJ began to focus its attention on finding their customers another solution. Previously, they connected Nortel Norstar together via the internet and asterisk to allow customers with locations in other states and countries to have calls without a high cost.

Mission:

Serving Michigan since 1995 to offer excellent customer service with a proven track record of providing and installing telecommunications’ service and equipment.

Services Offered:

Voice, Fiber, Colocation & Other Network Services

Primary Industries Served:

Automotive, Real Estate & Healthcare

Partnership Opportunity:

The mutual advantage came in RJ’s creation of a new revenue stream with premier services to their current customer base and their shared goals with 123NET in being like-minded and working hard to benefit both parties.

RJ Telecommunications and 123NET have spent over a decade working together. In the beginning, there was only one data center and the 123NET offices took up half of the first floor. With 123NET growing and its presence in Michigan increasing, as a result, RJ Telecommunications knows they can rely on 123NET for projects or issues they need assistance with. Excellent customer service continues to stem from this partnership.

Mutually-Beneficial Solution:

With a philosophical backbone and focus on customer service, RJ Telecommunications and 123NET found that they could rely on one another with flexibility in areas such as design and implementation whenever a situation arises. As they grow together in different areas, especially Fiber and Wireless, the two endeavor to increase their partnerships across new projects and campaigns in the future.

About Mark Friday, VP OF RJ Telecommunications:

Mark Friday became interested in technology when he was a kid. He was breaking and fixing the lone computer that was used by everyone in the house. Coming to learn from mistakes and others in the field, he continued to increase his knowledge. The career, he says, chose him. Like most teenagers, Friday started working at the local Meijer in Brighton, where he met the daughter of Robert Jeneraux, the founder of RJ Telecommunications. Through a solid recommendation from his daughter and introduction to Robert, he has worked there for 16 years, becoming Vice President and part-owner of the company.

Under his leadership, he learned a lot of old-school telecom and helped modernize the company with only one customer that had a traditional PBX hanging on the wall. Friday and his company are proud of how far they’ve come and continue to research and plan to continue to grow as well as change with technology. Beyond technology, Friday is interested in movies and if he wasn’t in this field, he would have opened up his own movie theater. He hopes to continue to grow RJ and work with like-minded technologically-interested professionals. 

“This is really an easy answer, reliability! We have SIP Trunks, PRIs, Fiber, Fixed Wireless, and 4G circuits with 123NET. If 123NET was not reliable, we would have been long gone a while ago. Like I have always said to my employees and to 123NET staff, RJ can only be as good and reliable as 123NET is.”

Mark Friday

Vice President, RJ Telecommunications

e: mfriday.rj@outlook.com
p: 248.442.2100
w: rj10.com

Customer Spotlight—FlexTech High School

At-a-Glance:

The high school aimed to upgrade its network and phone system with DVAD and SIP. This provided faster connectivity for their internet, voice, and business needs.

Customer:

FlexTech High School

Industry:

Education

Services:

DVAD, SIP

Employee Number:

20

Background:

FlexTech High School began as a vision in 2009 when a small group of innovative educators designed a high school that could address meeting the needs of all their students. The high school provides students with essential skills, allowing them to succeed in college, work, and citizenship. The educators agreed upon a few non-negotiable program elements: real-world connections, personalization, adult world interaction, and mission-driven decision making. FlexTech High School strives to merge technology with content in a structure that honors the interests, intellect, and talents of the 21st century high school student.

Challenge:

FlexTech High School had to seek a solution that provided connectivity for their high school and staff phone system. 123NET’s SIP offered a reliable solution to boost their phone service, as well as grant a robust network infrastructure for their high school.

Solution:

The goal focused on ensuring dedicated network and voice solutions that provided robust connectivity and reliability for the high school. 123NET’s objective was to solve their network and voice needs through DVAD and SIP, which let the law firm upgrade its network foundation.

Results:

Updating FlexTech High School’s network base allowed them to have reliable and robust connectivity for the high school’s internet and voice needs. This always enables them to remain connected and stay in communication always as an educational institution.

Partnership:

“If I had to summarize my experience with 123NET, I would say that it was so simple and easy. From the sales reps to the techs, everyone was easy to work with and very friendly! Working with 123NET doesn’t feel like working with, ‘just another ISP.’ It feels like working with a family who cares about our needs and tries their utmost to provide the best possible service and support!”

Trevor Leffert, IT Director, FlexTech High School

Customer Spotlight—Jack Demmer Ford

At-a-Glance:

The automotive group modernized its current network architecture with dedicated and redundant fiber, MPLS, wireless and voice services solutions.

Customer:

Jack Demmer Ford

Industry:

Automotive

Services:

­MPLS, DIA, VOICE, DPRI, SIP, LOOP, DVAD, Wireless

Employee Number:

200

Background:

The Jack Demmer Automotive Group story began with the namesake, Jack Demmer spending time around his father, Charles, who originally sold used cars from their home and a small lot in Detroit. After graduating from Wayne State, Ford Motor Company granted them an Edsel franchise in 1957 which became Spitler-Demmer Edsel at a former gas station with a one-car showroom in Nankin Township. This later became Spitler Demmer Ford-Mercury in South Lyon, sharing space with a Ford tractor dealership.

In 1969, they moved to their present location with a 12-car showroom, two-lane service entrance, a body shop, a used car sales and reconditioning office, and an indoor vehicle delivery area. Jack Demmer bought out his partner and it became Jack Demmer Ford. The business opened its Lincoln-Mercury location in Farmington during 1998 and two-years later in 2000, acquired the former Krug Lincoln-Mercury in Dearborn which became Jack Demmer Lincoln-Mercury. After more than 60 years in business, the automotive group remains family-owned and operated.

Challenge:

With multiple locations and buildings, the Jack Demmer Automotive Group was looking for dedicated and redundant connectivity across their network as well as improved voice services. Thanks to 123NET’s DIA and MPLS, the group now has bandwidth throughout their business campuses. They also have an improved phone system that greatly increased communication between the locations and their clients.

Solution:

123NET provided them with DIA and MPLS as well as voice services. The carrier was successful in improving their overall network infrastructure and delivered the reliability, redundancy and failover they required. This comprehensive solution equipped them to meet their immediate needs and allow flexibility for growth in the future.

Results:

Remaking Jack Demmer’s network foundation integrated redundancy, reliability, and IP failover. The additional voice solutions also enhanced overall communications. Both of these 123NET Business Solutions have permitted them to remain connected at all times as well as improve the dialogues taking place around the company.

Partnership:

“Our partnership with 123NET began with a careful and thorough evaluation of our existing network infrastructure and our desire for flexibility and future expansion. 123NET was able to provide several comprehensive plans for comparison and ultimately designed a solution custom-tailored that was specific to our needs.”

Brad Neilson, Dealer Operations Manager, Jack Demmer Automotive Group

Customer Spotlight—Storch Magnetics

At-a-Glance:

The manufacturer aimed to upgrade its network and fasten its response time with 123NET DIA and Voice Services. This allowed more nimble and reliable connectivity for their internet and voice needs.

Customer:

Storch Magnetics

Industry:

Manufacturing

Services:

DIA, Fax, SIP, LOOP

Employee Number:

20 Employees & Growing

Background:

Storch Magnetics was founded by Edward A. Storch in 1952 as an industrial sales organization for home heating furnaces and leak detection fluids. Storch is the first company in the Midwest of the United States that specializes in industrial magnetic solutions. Once known as Storch Products, it eventually expanded to Storch Magnetics, which provides customers with design and manufacturing expertise. Headquartered in Livonia, Michigan, the company provides shipping locations to local, national, and international customers.

Challenge:

Storch Magnetics wanted a solution that allowed their response time to be quicker. 123NET’s Voice Services offered a reliable solution to boost their response time and DIA to supply a strong network infrastructure for their company.

Solution:

The objective focused on ensuring dedicated network and voice solutions that allowed Storch Magnetics to improve their response time, as well as grant robust network connectivity to their company. 123NET’s SIP, LOOP, and Fax as well as DIA offered a dependable solution to boost their phone services and ensure proper connectivity.

Results:

Maturing Storch Magnetics’ network improves their response time, as well as provides reliable connectivity for their company. This allows them to stay connected and to remain confident in their voice and internet services.

Partnership:

“The communication, reliability, and stability 123NET have provided has been great. So far, it’s been a fantastic service and reassuring to have these services combined under one responsible provider.”

Matt Carr, President & CEO, Storch Magnetics

Customer Spotlight—Highlands Restaurant

At-a-Glance:

The restaurant needed to update its 60-year-old building’s best-effort internet connection with a dedicated internet access (DIA) business fiber connection for optimal performance and a better dining experience.

Customer:

Highlands Restaurant

Industry:

Dining

Services:

Dedicated Internet

Employee Number:

85

Background:

The Highlands Restaurant opened on November 25, 2019, but it had been planned early 2018 with construction beginning then. The restaurant sits atop the Renaissance Center (RENCEN) in downtown Detroit and is the product of McClain Camarota Hospitality. The business is headquartered in Grosse Ile, MI and run by two husband-and-wife couples: Shawn and Holly McClain along with Richard and Sarah Camarota. Shawn and Holly are based in Grosse Ile while Richard and Sarah are based in Las Vegas, NV. Prior to opening the Highlands Restaurant, they have run a number of Las Vegas restaurants: Sage and Five50 Pizza Bar at the Aria Resort & Casino as well as the Libertine Social at the Mandalay Bay Resort & Casino.

In creating the Highlands Restaurant, the idea was to appeal to diners of all different backgrounds and to eliminate the traditional tower restaurant and change things up. They replaced the previous Coach Insignia restaurant and faced competition when initially seeking the space.

Challenge:

Highlands Restaurant had to find a dedicated internet connection that provided no interruptions and was able to work within and at the top of the 60-year-old RENCEN tower location.

Solution:

123NET’s Dedicated Internet Access provides the Highlands Restaurant with a reliable network connection with zero interruptions.

Results:

The Highlands Restaurant’s revamped network infrastructure brings redundancy, reliability and failover ensuring an optimal dining experience while allowing their restaurant business to remain connected always without any chance of connectivity loss.

Partnership:

“I needed to find somebody who had an intimate knowledge of the 60-year-old building. They needed to be flexible about our unique needs and special space. We needed to be smart when it came to price as we have numerous cloud applications that need a reliable signal.”

Richard Camarota, McClain Camarota Hospitality Managing Partner

Customer Spotlight—RPT Realty

At-a-Glance:

RPT Realty required a dependable and redundant offsite data center, dark fiber, and voice services’ solution to replace a neglected and declining network infrastructure.

Customer:

RPT Realty

Industry:

Real Estate

Services:

Data Center, Dark Fiber, SIP

Employee Number:

110

Background:

RPT Realty owns and operates a national portfolio of open-air shopping destinations principally located in top U.S. markets. The Company’s locally-curated consumer experiences reflect the lifestyles of its diverse neighborhoods and match the modern expectations of its retail partners. The Company is a fully integrated and self-administered REIT publicly traded on the New York Stock Exchange under the ticker symbol RPT.

Challenge:

Upgrading RPT Realty’s existing infrastructure with a redundant offsite data center and a dark fiber solution in a cost efficient and timely manner. They also wanted to upgrade their disaster recovery plan and needed to upgrade their corporate voice services.

Solution:

The attention was placed on developing a network solution, including a redundant offsite data center and a dark fiber solution, to upgrade their existing network infrastructure. The secondary focus was on employing the SIP voice product to enhance their business voice system. To do this, 123NET engineers focused on setting up RPT in an offsite data center and connecting them to the fiber network.

Results:

The composite of an offsite data center and dark fiber solution not only provided the upgraded and enhanced infrastructure that was EOL, EOS, and redundant but also an upgraded disaster recovery plan with a secure upgraded network. The SIP voice product also gave them an upgraded business voice product. The combination of these network and voice solutions enabled RPT Realty to be immediately connected upon moving from their old Farmington Hills office to a new Southfield office. It also offered upgraded voice services, so the company could have stronger communication.

These solutions benefited RPT Realty when COVID-19 initiated the pivot to a virtual workplace. They were in the process of a stress test that turned into a live test, which was flawless, allowing their employees to seamlessly work from home and stay connected. The 123NET network and voice solutions provide the confidence required to successfully balance employees being in the office and working from home.

Partnership:

“123NET was a successfully helped RPT Realty accomplish its goals of upgrading and enhancing our systems in a timely and economically efficient manner. They were able to personalize RPT Realty’s needs and create a customized plan which positively impacted the company as a whole. I had worked with them in both of my previous positions and found a mindset of deep support, technical acumen, and strong partnership.“

RPT Realty Information Technology Vice President Bill Piper