Customer Focused Support
Building a Stronger CUSTOMER Experience
Customer Focused Teams (CFT) Providing You More Direct Local Access
123NET is doing something that no one else in the industry is doing, we are building a full team around you. Not only are we saying it we are showing it by providing you direct efficient access to your local 123NET Customer Focused Team (CFT). 123NET is committed to making sure that our customers are successful, valued and have the best experience in the industry.
Dedicated Support from the Network Operations Center (NOC)
24/7 – 365 Days a Year
Every 123NET customer has access to live, around-the-clock, Michigan-based support. Clients can reach 123NET by email, phone or online support request. Providing customers with world-class support for their account separates 123NET from the competition.
Our support team is here to answer your questions, help you troubleshoot issues, improve your experience and increase your satisfaction with our solutions. If you need immediate assistance, call or text our support line directly at 888.440.0123, or reach us from the directory to the right during normal business hours.
The 123NET Promise
We Are Here For You
- A friendly, helpful support experience every time
- Quick answers to emails, support requests and calls, 24/7
- Timely, informative updates on maintenance, system incidents and service interruptions
- An open ear and serious attention to all customer feedback
Before You Call
At 123Net, Superior Customer Service Is The Number One Priority. 123Net’s dedicated support team is on site and available 24 hours a day, 365 days a year. In order to expedite customer service, there are a few things that will be helpful to have available when contacting the support team.
Please have your service address or circuit ID available (Please note you will need your account number available to make any changes to any services). Please prepare to answer the following questions…
- Are you able to get online? (data services only)
- Can you verify that there is power to your building?
- Confirm if you can receive incoming calls (for voice services only)
- Confirm if you can make outgoing calls (for voice services only)
- When did the issue begin?
- Have you had any recent infrastructure changes?
- Have you contacted your m
anagedservice provider/IT staff yet?
Pay My Bills
123Net makes paying your bills as easy as possible. Please click the link below for fast online payment services. If you have a question regarding billing, contact our Accounting Department at 888.440.0123.
All customers can easily access 123Net’s dedicated customer portal by clicking the link below. Are you a customer that needs access to the portal? Contact Support at 888.440.0123.