Menu
×
123NET – COMMON QUESTIONS

Common Questions

All you need – all in one place!

Common Questions

Current Customers

Where can I access my Account?

Easily access your account through our portal. Find your referral code, update your account information, or find past billing information all in one place.

Future Customers

What are the construction crew’s working hours?

Construction crews generally operate from 8AM to 6PM, Monday through Friday.

What will happen to my property during construction, and who will restore it?

Heavy machinery will temporarily be stationed in the public right-of-way in front of homes. Grass will be protected by track mats. Small holes, about 3ft x 3ft, may be dug to locate existing utilities, which will subsequently be filled in and restored by 123NET. Subsurface access boxes will also be installed at ground level to support the new fiber optic services.

Who can I contact with questions?

123NET has established a dedicated residential hotline for residents to address questions related to residential projects. You can reach us at 248-359-8395.

Resources

123NET Continues Home Internet Rollout to Detroit University District
News | March 31, 2022

123NET Continues Home Internet Rollout to Detroit University District

PROJECT OVERCOME: Helping Close Detroit’s Digital Divide
News | January 17, 2022

PROJECT OVERCOME: Helping Close Detroit’s Digital Divide

10 Gbps Connectivity to the Home: XGS-PON
Network | November 4, 2021

10 Gbps Connectivity to the Home: XGS-PON

123NET Launches Home Internet that is 100X Faster than Comcast & AT&T
News | August 25, 2021

123NET Launches Home Internet that is 100X Faster than Comcast & AT&T