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Customer Spotlight – Jekyll and Hyde

Customer:

Jekyll and Hyde

Services:

123NET Fiber Voice & Data Solutions

Industry:

Advertising

Number of Employees:

25

At-a-Glance:

Jekyll and Hyde is an advertising, marketing, and communications firm with over 25 years of experience. They have two core business areas: direct response advertising and marketing and brand advertising. Their direct focus is to grow sales and market-share for challenger brand consumer-packaged goods.

Challenge:

Beyond the basic requirements of an internet service provider (ISP), Jekyll and Hyde searched for a provider that could go above and beyond just fast internet. They needed a partner to provide transparency, great communication, and proactive capabilities for any future issues.

Solution:

123NET’s expansive network in Redford made them an excellent candidate for fiber services. Jekyll and Hyde opted for a fiber voice and internet solution to consolidate their services onto one dedicated provider.

Results:

123NET Voice and Data Solutions provided Jekyll and Hyde with high-speed internet and reliable voice services. Communication was a large priority for Jekyll and Hyde. 123NET’s Project Manager Carol Johnsonbaugh, and Account Manager Dan Lang kept the company informed during the project and provided excellent options for continued growth.

When the agency was under a tight timeline to move their company headquarters from Redford to Northville, the strong partnership between 123NET and Jekyll and Hyde made continuing services an obvious choice. They needed to seamlessly transition their existing 123NET Voice and Internet Services to their new building. 123NET was able to install a temporary fixed wireless solution under a condensed timeline while constructing fiber to the new Northville location.  

“123NET was capable, efficient, and exact with my latest project with them. From inception to final delivery, every part of the evolution was handled by professional, friendly people always willing to go the extra mile to make sure I had what I needed. Keep up the great work guys.”

Matthew Umbarger

Director of Creative and Production, Jekyll and Hyde

What is Microwave Technology?

Microwave Technology, a line-of-sight wireless communication, uses specialized equipment to transmit and receive radio frequency (RF) over long distances without the use of wires or cables. Specific RF allows information to be transmitted through extreme weather conditions such as rain, hail, snow, dust, or even smoke.

History Behind Microwave Technology:

In 1865, James Clerk Maxwell used his famous “Maxwell’s equation” to predict that electromagnetic waves existed. In 1888, Henrich Hertz, proved the existence of these waves by building an instrument that not only produced but detected microwaves. After his experiment, other inventors became aware of wireless communications based on their microwave knowledge. This is the origin of the many kinds of wireless communication including AM/FM Radio, 2-Way radio technology, radar systems and the communication systems utilized in telecom industry today.  

Utilizing Microwave Technology in the Form of Fixed Wireless:

Fixed Wireless is communication between multiple points of presence that utilizes Microwave RF to transmit high-speed data. These frequencies permit high bandwidth and low latency, which increases end user productivity. By utilizing fixed wireless, companies eliminate the need for costly and time-consuming installation of cable or local phone lines. There are many advantages for companies that use fixed wireless such as scalable bandwidth, network diversity, and quick installation.  

How 123NET can Help:

123NET’s Fixed Wireless offers ethernet connectivity, supplied by microwave technology. This solution offers a high-speed access alternative for businesses, allowing your company to look past build-out costs and permits with a faster installation timeline. 123NET’s Fixed Wireless can be used as a primary, temporary, or a redundant solution.

Benefits of 123NET Fixed Wireless:

  • Quick Installation 
  • Cost-Effective 
  • Secure 
  • Reliable 
  • Scalable Bandwidth 
  •  Service-Level Agreement 
  • 24/7/365 NOC Support

ABOUT 123NET 

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others. 

 

OUR MISSION: BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES & BUSINESSES THE BEST CONNECTED ON THE PLANET.

Breaking Up with Your Internet Service Provider (ISP)

Slow internet, downtime, high costs or support are issues that lead companies to switch providers. Deciding to leave can be challenging, but the process does not have to be. If your current provider cannot support everyday business needs, this may be the time to consider a new alternative.

Before looking at a new internet provider, it is best to review existing services and determine if your ISP is fulfilling current and future business needs. At this time, companies consider increasing their bandwidth, adding a redundant connection, or reviewing failover solutions.

Steps for Transitioning:

STEP 1: Understand Your Current Contract

Knowing your contract end date is important, but the best time to start your research is while you are still contracted. Best case practices recommend businesses start their research 6-9 months before the contract end date to avoid hefty month-to-month or early-termination fees.

STEP 2: Installation Checklist

Setting your new installation service date will help determine when to end services with your old Internet Service Provider (ISP). Your business will need to determine:

  • Onsite Contacts
  • DNS Record Updates
  • Location of New Service Provider Equipment
  • Updates to Internal Network Cabling
  • Firewall/Router Upgrades
  • Notify Employees of Change
  • Impact on Current Software

STEP 3: New ISP Turn-Up

The best time to migrate your ISP is away from peak business time. Your internal staff or IT consultant should be made available to assist with the transfer of services.

STEP 4: Cut the Connection

You will have to determine when the best time is to end old services, to help ensure business continuity, both ISPs should remain active until the migration is complete. Before canceling, coordinate with your old provider the best way to return any equipment.

123NET’s team of dedicated professionals assists businesses with transitioning and upgrading to high-speed fiber and fixed wireless solutions.

Learn more about 123NET’s Dedicated Internet.

Discover more about the 7 Essential Considerations for Choosing ISPs.

ABOUT 123NET 

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others. 

 

OUR MISSION: BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES & BUSINESSES THE BEST CONNECTED ON THE PLANET.

Wholesale Partner Spotlight – RJ Telecommunications

At-a-Glance:

RJ Telecommunications grew their relationship with 123NET based on mutual goals of augmented network growth in fiber and wireless but also providing customer service and helping their clients in a North Star Decision Making Process.

Wholesale Partner:

RJ Telecommunications

Number of Employees:

5

Background:

RJ Telecommunications began as a company, focused on Cat3/Cat5 Cabling and Nortel Norstar Option switch work. With Nortel going out of business, RJ began to focus its attention on finding their customers another solution. Previously, they connected Nortel Norstar together via the internet and asterisk to allow customers with locations in other states and countries to have calls without a high cost.

Mission:

Serving Michigan since 1995 to offer excellent customer service with a proven track record of providing and installing telecommunications’ service and equipment.

Services Offered:

Voice, Fiber, Colocation & Other Network Services

Primary Industries Served:

Automotive, Real Estate & Healthcare

Partnership Opportunity:

The mutual advantage came in RJ’s creation of a new revenue stream with premier services to their current customer base and their shared goals with 123NET in being like-minded and working hard to benefit both parties.

RJ Telecommunications and 123NET have spent over a decade working together. In the beginning, there was only one data center and the 123NET offices took up half of the first floor. With 123NET growing and its presence in Michigan increasing, as a result, RJ Telecommunications knows they can rely on 123NET for projects or issues they need assistance with. Excellent customer service continues to stem from this partnership.

Mutually-Beneficial Solution:

With a philosophical backbone and focus on customer service, RJ Telecommunications and 123NET found that they could rely on one another with flexibility in areas such as design and implementation whenever a situation arises. As they grow together in different areas, especially Fiber and Wireless, the two endeavor to increase their partnerships across new projects and campaigns in the future.

About Mark Friday, VP OF RJ Telecommunications:

Mark Friday became interested in technology when he was a kid. He was breaking and fixing the lone computer that was used by everyone in the house. Coming to learn from mistakes and others in the field, he continued to increase his knowledge. The career, he says, chose him. Like most teenagers, Friday started working at the local Meijer in Brighton, where he met the daughter of Robert Jeneraux, the founder of RJ Telecommunications. Through a solid recommendation from his daughter and introduction to Robert, he has worked there for 16 years, becoming Vice President and part-owner of the company.

Under his leadership, he learned a lot of old-school telecom and helped modernize the company with only one customer that had a traditional PBX hanging on the wall. Friday and his company are proud of how far they’ve come and continue to research and plan to continue to grow as well as change with technology. Beyond technology, Friday is interested in movies and if he wasn’t in this field, he would have opened up his own movie theater. He hopes to continue to grow RJ and work with like-minded technologically-interested professionals. 

“This is really an easy answer, reliability! We have SIP Trunks, PRIs, Fiber, Fixed Wireless, and 4G circuits with 123NET. If 123NET was not reliable, we would have been long gone a while ago. Like I have always said to my employees and to 123NET staff, RJ can only be as good and reliable as 123NET is.”

Mark Friday

Vice President, RJ Telecommunications

e: mfriday.rj@outlook.com
p: 248.442.2100
w: rj10.com

123NET On-Net/Near-Net List Grows Close to 200,000 Addresses

SOUTHFIELD, MI., September 24, 2020 – 123.Net Inc. (123NET), a Michigan data center and network services provider, has released its latest On-Net/Near-Net list, nearing 200,000 firmly-priced addresses and ranging from 10 Mbps to 10 Gbps. The list is available to be loaded into the carrier’s pricing tool via a quarterly-updated spreadsheet or accessed through a real-time API.

The total 195,352 On-Net/Near-Net list of addresses across the state of Michigan breaks down into the following:

– 1,649 On-Net Addresses

– 80,462 Very Near-Net Addresses

– 48,251 Near-Net Addresses

– 64,990 Near-Net Plus Addresses

This marks a 22,000+ increase from the prior 173,000 total On-Net/Near-Net address list and provides carriers expanded access to 123NET’s network. 123NET does quarterly updates to its On-Net/Near-Net list and will keep its carrier partners apprised of any new addresses added.

123NET Carrier Relations Manager Bob Evenson said the complete address list makes it easier for carrier customers to quote as well as place orders for our services.

“What makes us different is that all of our 195,000+ addresses are firmly priced. This means carriers are able to quote their opportunities immediately, easily and accurately. This allows us to assist in growing connectivity for the Michigan communities our network touches and really puts our mission statement into action.”

 

Bob Evenson – 123NET Carrier Relations Manager

“Every time we build fiber to a new building, we bring in 123NET’s full suite of products to all of the tenants. Reaching 195,352 addresses is a great achievement for our team and our mission.”

 

Chuck Irvin – 123NET Director of Sales & Network Development

The Importance of Redundancy

What is Internet Redundancy?

Internet redundancy is a method of determining available internet connectivity in case of path failure or unavailability. If a primary internet connection fails, the secondary takes over, ensuring your business stays up and running. 

Why is Internet Redundancy Important?

Without internet redundancy, it doesn’t take much for a disrupted network; it just needs a single point of failure. Can your business afford to be out for a few days, hours, or even seconds? During the time of an outage, financial losses and missed opportunities can occur, as well as possible tarnishing of a reputation. Your company can suffer from direct, indirect, and opportunity costs.

Different Ways to Achieve Internet Redundancy

Internet redundancy can be achieved by having service with separate internet providers, utilizing different transports and/or technology:

1. Multiple Transit Provider:

Calculate the best path to the requested internet destination with Border Gateway Protocol (BGP), commonly used for provider redundancy. 

2. Separate Transports:

Utilize two different transport solutions (fixed wireless, fiber), where the company can use the same internet service provider (ISP) for multiple services. 

3. Software Failover – SD-WAN:

Steer internet traffic on separate links through three different features of SD-WAN. 

  • DYNAMIC MULTI-PATH OPTIMIZATION (DMPO): Allow managed performance thresholds for different traffic types with dynamic path selection, ensuring critical applications and data transfers always use the best path based on the loss, latency and jitter. 
  • POLICY-BASED ROUTING (PBR): Enable administrators to assign traffic to a virtual private network (VPN) based on criteria such as traffic protocol, source, destination or application. 
  • DUAL ACTIVE VPN UPLINKS: Have multiple VPN tunnels simultaneously active, where traffic can be load balanced across tunnels to make optimal available bandwidth use.

4. Hardware Failover:

Eliminate network outages with high availability configurations. Remediate network issues that could be potentially harmful to your network through using different pieces of hardware.

Common Internet Redundancy Implementation Mistakes

Service Does Not Fit Their Business Needs:

Many businesses desiring a backup network connection seek cheaper and less robust options than their primary one. If the primary connection fails, the secondary connection will not be able to sufficiently support the network demand. In the event of significant network downtime, will your business be able to operate efficiently?

Service is Not Truly Redundant:

Some businesses have their primary and secondary service traverses the same path. In the event of a path failure, the primary and secondary internet service becomes unavailable

About 123NET

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others.

OUR MISSION:

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES & BUSINESSES THE BEST CONNECTED ON THE PLANET.