Microsoft Teams Direct Routing

Integrate Voice Connectivity onto One Platform

123NET Direct Routing enables your employees to make and receive calls within Microsoft Teams, guaranteeing secure and reliable communications between MS Teams and 123NET’s network. Direct Routing works by connecting the Teams service to the PSTN using two key elements – SIP Trunks and a Session Border Controller.

123NET connects Microsoft Teams to the Public Switched Telephone Network (PSTN), allowing users to securely make and receive external calls through cloud voice workloads. Direct Routing allows users to utilize full voice capabilities including call transfer, forwarding and voicemail.

Connect from Anywhere

Microsoft Teams Direct Routing allows you to make calls through teams, outlook, or a mobile device through any internet connection. Connection to the Microsoft system allows for greater flexibility, with access from any device at the office, at home, or on the go.

Resource Optimization

Advanced call queuing allows companies to field calls based on predefined business rules, wait time, or customer value. Monitor queue status and advanced features such as Interactive Voice Response (IVR) and Automatic Call Distributor (ACD) to expand the capabilities and productivity of your team. 

Centralized Operation Management

Centrally manage and provision users, assign phone numbers, and port existing numbers from your Microsoft 365 administration console.

Easy Implementation

This scalable solution for businesses includes the design, delivery, implementation, and support for all of your services. As new features and applications are automatically added, your service will never be out of date. All clients have direct access to their Customer Focused Team (CFT), a team with direct contacts within 123NET.

Secure Access for Remote Work

123NET uses a Microsoft-Certified SBC for Direct Routing. The SBC handles your incoming and outgoing phone calls, allowing local and remote workers to connect securely.

123NET Microsoft Teams Direct Routing

Benefits & Features:

  • Easy Configuration
  • Independent Platform
  • Flexibility
  • 24/7/365 Support
  • Local Direct Inward Dialing (DID) Numbers
  • Auto Attendant IVR
  • Automatic Call Distributor
  • Cloud Phone System
  • Connection to PSTN
  • Increased Mobility of Services
  • 911 Call Routing
  • High Availability
  • Scalable SIP Trunking
  • Call Logs & Call Forwarding
  • Voicemail to Transcript

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