Hosted IP PBX Overview

Available on Fiber · Fixed Wireless · Ethernet over Copper (EoC)

We’ve been a Michigan based phone company for over 15 years with experience in VoIP (Voice over IP) deployments.

Compared to a traditional phone system, 123NET manages the delivery of the Hosted IP PBX over its robust network and moves the PBX functionality from your office to its Tier 3 2(N+1) data center. This includes built-in redundancy and a Service Level Agreement (SLA) guarantee of 99.99% uptime.


  • Setup is quick (30-45 days), and a 123NET project manager will help with a smooth conversion.
  • Connect desktops and smart devices through the 123NET application.
  • Transfer existing phone numbers or order new numbers like vanity toll free.
  • Desk phones will be placed and fully configured by a 123NET engineer.



  • Manage the entire 123NET phone system from a desktop computer or smart device through the 123NET web portal.
  • A user-friendly web interface offers complete control over the phone system with easy to use menus, text fields and check boxes.
  • Change users, manage extensions from anywhere in the world.
  • Users can manage their own settings.


123Net Hosted IP PBX

Hosted IP PBX

Accessibility, flexibility control

123NET Hosted IP PBX solution provides a feature rich technology with a simple user interface that will increase productivity within your organization. The user-friendly web driven control panel offers enhanced features in an easy to manage interface.  

Phone Features Include:

  • Soft phone, Mobility
  • Voicemail
  • Voicemail to Email
  • Find-Me, Follow-Me
  • Caller ID
  • Call Queue/Ring Groups
  • Do Not Disturb (DND)
  • Call Forwarding
  • Call History
  • Call Park & Retrieve
  • Call Transfer
  • Call Waiting
  • 3 Way Calling
  • Speed Dial
  • Last Number Redial
  • Call Block
  • Busy Lamp Field (BLF)
  • Message Waiting Indicator (MWI)


System Features Include:


  • User Control Panel
  • Admin Control Panel
  • Call Center Real-Time Dashboard & Reporting
  • Receptionist Console
  • Interactive Voice Response (IVR) – Auto Attendant
  • Conference Bridges
  • Music on Hold
  • Time Based Call Routing (Out of Office/Holiday Settings)
  • Dial by Extension/Extension Transferring
  • Direct Inward Dialing (DID)
  • Sequential Ring
  • Simultaneous Ring
  • Unlimited Michigan Calling

Hosted IP PBX Equipment

The 123NET Hosted IP PBX uses the Polycom enterprise-grade family of IP desktop phones.


VVX410 VVX500 VVX600
Display 3.5” Color LCD 3.5” HD Color LCD Touchscreen 4.3” HD Color LCD Touchscreen
Navigation 4-way cluster with center select key Intuitive Touchscreen Intuitive Touchscreen
Simultaneous Calls 10 10 10
USB Call Recording No Yes Yes
Integrated Bluetooth Headset Support No No Yes
Polycom HD Voice Yes Yes Yes
Ports 10/100/1000Base-TX 10/100/1000Base-TX 10/100/1000Base-TX

Resources to Get You Started

123NET provides resources to get you started with your Hosted IP PBX products. In the right column under Business Solutions you can select a resource to download and help you on your way.

  • Download the 123NET Quick Phone Functions Reference Guide – basic function keys and feature codes.
  • Download the 123NET Polycom Quick Start Guide – to simply set up your phone.
  • Select any of the below links to view quick videos on Polycom products set-up.


Softphone Download

Below are short video clips of how to get started with the Polycom phone products. These videos allow for a smooth and quick set-up, rest assured, if you have any questions, you can always contact our Support Team.

VVX 300 Business Media Phone Quick Start
VVX 400 Business Media Phone Quick Start
VVX 500 Business Media Phone Quick Start
VVX 600 Business Media Phone Quick Start


VVX: How to access the local directory
VVX: How to use the call park feature
VVX: How to use the conferencing feature
VVX: How to forward a call feature
VVX: How to activate Do Not Disturb feature

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