Residential Customer Support Page
Building a Stronger Customer Experience
Local Support For Michigan Residents
Here when you need us!
Have a question about your 123NET Home Fiber account? The 123NET Customer Care Team is here to help. Whether you have a question about your bill, need to make a change to your account, or simply aren’t sure where to start, reach out and we’ll help get you pointed in the right direction.
Want quick, secure, and personalized help?
Try Penny, our new 123NET Virtual Assistant. You must log into your 123NET Account so that we can provide accurate and quick help on your account.
Billing Questions
Have a question about your monthly bill, payment, or a charge on your account? Contact the 123NET team for help reviewing your account.
Account Changes
Need to update your contact information, make a change to your service, or have another account-related request? Our team can help.
Payments
Need help making a payment or have a question about your payment options? Reach out to 123NET for assistance.
Service & Technical Support
Experiencing an issue with your Home Fiber service? Our Michigan-based support team is available 24/7/365 to help troubleshoot and get you connected.
Support Links for Residential Customers
