Our data centers come with "Smart Hands" onsite technical support that can physically manage your colocated servers and infrastructure.

Smart Hands PLUS: Your Colocation Solution

Our Smart Hands PLUS service is a comprehensive solution to ensure professional assistance is always within reach for your colocation equipment. This service is built around a team of highly skilled technicians available round the clock every day of the year. They stand ready to follow your detailed instructions to complete necessary tasks. This service offers a convenient and efficient alternative to hiring third-party vendors, saving time and resources.

Fast Response Times

One of our Smart Hands PLUS service’s key benefits is its quick response times. Our experienced technicians provide immediate access to your equipment, eliminating the need for your staff members or vendors to travel to our colocation data centers. This saves valuable time and reduces the logistical challenges associated with equipment access. With Smart Hands PLUS, you can have peace of mind knowing that access to your colocation equipment is always just a quick phone call, email, or ticket request away.

Free Your Staff

Smart Hands PLUS is designed to free up your talented employees, allowing them to shift their focus to more important tasks. Moving colocation maintenance in-house can boost productivity and efficiency within your team. This means your staff can concentrate on what they do best while we handle the technical aspects of colocation management.

Why Choose Smart Hands PLUS?

Our Smart Hands PLUS service is divided into four main categories: asset management, logistics management, on-site support, and rack & stack. These categories encompass a wide range of tasks designed to ensure the smooth operation of your colocation equipment.

Asset Management

Our asset management services include audits of spaces and engineering, basic organization and cleaning, and confirming power consumption. These tasks are crucial for maintaining an efficient and organized colocation environment.

Logistics Management

Our logistics management services include storage, labeling, packing, shipping, and moving equipment. Our experienced team handles these tasks, ensuring your equipment is properly managed and transported.

On-Site Support

Our on-site support services are available 24/7. These include inspections, testing, resets, and customer-assisted access. Our team is always on hand to provide the support you need whenever you need it.

Rack and Stack

Our rack and stack services include new installs, augmentations, equipment removal, and cabling. These tasks are crucial for maintaining an efficient and organized colocation environment.

Our Smart Hands PLUS solution is available at all four Tier 3 data centers. At 123NET, our service level agreement guarantees that our staff will respond to your ticket in 15 minutes or less. Our colocation support staff is always available to help your business reduce the frequency and duration of network downtime.