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Breaking Up with Your Internet Service Provider (ISP)

Slow internet, downtime, high costs or support are issues that lead companies to switch providers. Deciding to leave can be challenging, but the process does not have to be. If your current provider cannot support everyday business needs, this may be the time to consider a new alternative.

Before looking at a new internet provider, it is best to review existing services and determine if your ISP is fulfilling current and future business needs. At this time, companies consider increasing their bandwidth, adding a redundant connection, or reviewing failover solutions.

Steps for Transitioning:

STEP 1: Understand Your Current Contract

Knowing your contract end date is important, but the best time to start your research is while you are still contracted. Best case practices recommend businesses start their research 6-9 months before the contract end date to avoid hefty month-to-month or early-termination fees.

STEP 2: Installation Checklist

Setting your new installation service date will help determine when to end services with your old Internet Service Provider (ISP). Your business will need to determine:

  • Onsite Contacts
  • DNS Record Updates
  • Location of New Service Provider Equipment
  • Updates to Internal Network Cabling
  • Firewall/Router Upgrades
  • Notify Employees of Change
  • Impact on Current Software

STEP 3: New ISP Turn-Up

The best time to migrate your ISP is away from peak business time. Your internal staff or IT consultant should be made available to assist with the transfer of services.

STEP 4: Cut the Connection

You will have to determine when the best time is to end old services, to help ensure business continuity, both ISPs should remain active until the migration is complete. Before canceling, coordinate with your old provider the best way to return any equipment.

123NET’s team of dedicated professionals assists businesses with transitioning and upgrading to high-speed fiber and fixed wireless solutions.

Learn more about 123NET’s Dedicated Internet.

Discover more about the 7 Essential Considerations for Choosing ISPs.

ABOUT 123NET 

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others. 

 

OUR MISSION: BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES & BUSINESS THE BEST CONNECTED ON THE PLANET.

Wholesale Partner Spotlight – RJ Telecommunications

At-a-Glance:

RJ Telecommunications grew their relationship with 123NET based on mutual goals of augmented network growth in fiber and wireless but also providing customer service and helping their clients in a North Star Decision Making Process.

Wholesale Partner:

RJ Telecommunications

Number of Employees:

5

Background:

RJ Telecommunications began as a company, focused on Cat3/Cat5 Cabling and Nortel Norstar Option switch work. With Nortel going out of business, RJ began to focus its attention on finding their customers another solution. Previously, they connected Nortel Norstar together via the internet and asterisk to allow customers with locations in other states and countries to have calls without a high cost.

Mission:

Serving Michigan since 1995 to offer excellent customer service with a proven track record of providing and installing telecommunications’ service and equipment.

Services Offered:

Voice, Fiber, Colocation & Other Network Services

Primary Industries Served:

Automotive, Real Estate & Healthcare

Partnership Opportunity:

The mutual advantage came in RJ’s creation of a new revenue stream with premier services to their current customer base and their shared goals with 123NET in being like-minded and working hard to benefit both parties.

RJ Telecommunications and 123NET have spent over a decade working together. In the beginning, there was only one data center and the 123NET offices took up half of the first floor. With 123NET growing and its presence in Michigan increasing, as a result, RJ Telecommunications knows they can rely on 123NET for projects or issues they need assistance with. Excellent customer service continues to stem from this partnership.

Mutually-Beneficial Solution:

With a philosophical backbone and focus on customer service, RJ Telecommunications and 123NET found that they could rely on one another with flexibility in areas such as design and implementation whenever a situation arises. As they grow together in different areas, especially Fiber and Wireless, the two endeavor to increase their partnerships across new projects and campaigns in the future.

About Mark Friday, VP OF RJ Telecommunications:

Mark Friday became interested in technology when he was a kid. He was breaking and fixing the lone computer that was used by everyone in the house. Coming to learn from mistakes and others in the field, he continued to increase his knowledge. The career, he says, chose him. Like most teenagers, Friday started working at the local Meijer in Brighton, where he met the daughter of Robert Jeneraux, the founder of RJ Telecommunications. Through a solid recommendation from his daughter and introduction to Robert, he has worked there for 16 years, becoming Vice President and part-owner of the company.

Under his leadership, he learned a lot of old-school telecom and helped modernize the company with only one customer that had a traditional PBX hanging on the wall. Friday and his company are proud of how far they’ve come and continue to research and plan to continue to grow as well as change with technology. Beyond technology, Friday is interested in movies and if he wasn’t in this field, he would have opened up his own movie theater. He hopes to continue to grow RJ and work with like-minded technologically-interested professionals. 

“This is really an easy answer, reliability! We have SIP Trunks, PRIs, Fiber, Fixed Wireless, and 4G circuits with 123NET. If 123NET was not reliable, we would have been long gone a while ago. Like I have always said to my employees and to 123NET staff, RJ can only be as good and reliable as 123NET is.”

Mark Friday

Vice President, RJ Telecommunications

e: mfriday.rj@outlook.com
p: 248.442.2100
w: rj10.com

Customer Spotlight—FlexTech High School

At-a-Glance:

The high school aimed to upgrade its network and phone system with DVAD and SIP. This provided faster connectivity for their internet, voice, and business needs.

Customer:

FlexTech High School

Industry:

Education

Services:

DVAD, SIP

Employee Number:

20

Background:

FlexTech High School began as a vision in 2009 when a small group of innovative educators designed a high school that could address meeting the needs of all their students. The high school provides students with essential skills, allowing them to succeed in college, work, and citizenship. The educators agreed upon a few non-negotiable program elements: real-world connections, personalization, adult world interaction, and mission-driven decision making. FlexTech High School strives to merge technology with content in a structure that honors the interests, intellect, and talents of the 21st century high school student.

Challenge:

FlexTech High School had to seek a solution that provided connectivity for their high school and staff phone system. 123NET’s SIP offered a reliable solution to boost their phone service, as well as grant a robust network infrastructure for their high school.

Solution:

The goal focused on ensuring dedicated network and voice solutions that provided robust connectivity and reliability for the high school. 123NET’s objective was to solve their network and voice needs through DVAD and SIP, which let the law firm upgrade its network foundation.

Results:

Updating FlexTech High School’s network base allowed them to have reliable and robust connectivity for the high school’s internet and voice needs. This always enables them to remain connected and stay in communication always as an educational institution.

Partnership:

“If I had to summarize my experience with 123NET, I would say that it was so simple and easy. From the sales reps to the techs, everyone was easy to work with and very friendly! Working with 123NET doesn’t feel like working with, ‘just another ISP.’ It feels like working with a family who cares about our needs and tries their utmost to provide the best possible service and support!”

Trevor Leffert, IT Director, FlexTech High School

Next Generation 911

Changes in Michigan law surrounding Public Act 30 of 2019 led many 123NET customers to question what changes they might need to make to their phone systems to remain compliant with new 911 regulations. Addressing this question is best accomplished by first discussing how a 911 call works. 

Dialing 911, interacting with a dispatcher, and having emergency services dispatched to your location in the event of an emergency has traditionally been a very straight forward process. Prior to cellular devices, a person used a land line telephone to place the call. That phone number, 555-1212, for example, is associated with a service address called an Automatic Number Identification (ANI). When that number dialed 911, the ANI was used to retrieve the Automatic Location Identification (ALI). Contained in the ALI is the caller’s telephone number and the service address that is associated with that number. This information could pinpoint the specific location of the person who dialed 911 and is also routes the call to the correct Public Safety Answering Point (PSAP). A PSAP is a facility equipped and staffed to receive calls to 911 directly. However, technology evolved with the advent of cell phones and other mobile communication devices. This evolution created a need for the systems and training methods of every PSAP to evolve as well. This has proven to be a challenging task as the evolution has often outpaces the rate of change and upgrade capability of many PSAP’s across the state and country. 

A Brief History of 911 

  • November 1967, the FCC and AT&T meet to discuss the means of establishing a universal emergency number that could be implemented quickly. In 1968, AT&T announced it would establish the digits 911 (nine-one-one) as the emergency code throughout the United States.
  • February 16, 1968, in Haleyville, Alabama Senator Rankin Fite completes the first 911 call made in the United States.
  • By the end of the 20th century, some type of 911 service covers approximately 96% of the geographic US. 

In order to better understand the challenges, one must examine how 911 calls changed over the years. To accomplish this task, the State of Michigan formed a committee, developed a plan, and took great strides to implement systems and train their staff to make its PSAP’s Next Generation 911 (NG911) capable. The committee found in 2018 Michigan PSAPs reported answering 6,647,344 calls on 911 lines. This figure included wire line, wireless, and voice over internet protocol (VoIP) calls. Wireless calls accounted for over 5.2 million of that total. This left many calls reaching local PSAP’s with no ALI information. Correlating an address with a mobile device’s location has been addressed in several ways over the years. Initially, the Federal Communications Commission (FCC) stated that all 911 calls must be relayed to a call center, regardless of the mobile phone user being a customer of the network used. 

  • E911 Phase 1 stated wireless network operators must identify the phone number and cell phone tower used by callers within six minutes of a PSAP request. 
  • E911 Phase 2 said they must provide the latitude and longitude of callers within 300meter radius under six minutes of a request by a PSAP. Phase 2 guidelines were to be met by September 11, 2012.  

Keeping Up with Technology

In more recent history, the State of Michigan took steps to implement NG911 services to its local PSAPs. This infrastructure will allow people to use modern technology such as text messages, photos and videos to help first responders identify their exact location. The benefits do not stop there. NG911 brings along with it, increased network reliabilityimproved network response times and the ability to more easily transfer calls from one PSAP to another. These enhancements mean better support for people dialing or texting 911 for emergency services. According to Michigan’s 911 Committee and as of June 2019, most Michigan counties have migrated or are migrating to IP based NG911 services. At present time, more than 65% of Michigan’s population are served by text-to-911 services. 

The changes addressed by Public Act 30 of 2019 will assist first responders by supplying them with additional location data (See example below) that is associated with the ALI information when dialing 911. Specific requirements regarding potential changes can be found in the Guidelines for Mutli-Line Telephone Systems Document

Example of ALI with Additional Location Data

  • (555) 555-1212 12:23 08/10/20  
  • ACME MOTORS
  • 100 MAIN RD 
  • BUILDING B FLR 3, NW CORNR  
  • YOURCITY, MI 

123NET customers are encouraged to review the guidelines and submit any necessary changes to the 123NET Projects Team, who can help ensure they remain compliant with 911 guideline changes when enforced after December 31, 2020.  

About 123NET

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others.

OUR MISSION:

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES & BUSINESS THE BEST CONNECTED ON THE PLANET.

 

 

 

 

 

Customer Spotlight—Jack Demmer Ford

At-a-Glance:

The automotive group modernized its current network architecture with dedicated and redundant fiber, MPLS, wireless and voice services solutions.

Customer:

Jack Demmer Ford

Industry:

Automotive

Services:

­MPLS, DIA, VOICE, DPRI, SIP, LOOP, DVAD, Wireless

Employee Number:

200

Background:

The Jack Demmer Automotive Group story began with the namesake, Jack Demmer spending time around his father, Charles, who originally sold used cars from their home and a small lot in Detroit. After graduating from Wayne State, Ford Motor Company granted them an Edsel franchise in 1957 which became Spitler-Demmer Edsel at a former gas station with a one-car showroom in Nankin Township. This later became Spitler Demmer Ford-Mercury in South Lyon, sharing space with a Ford tractor dealership.

In 1969, they moved to their present location with a 12-car showroom, two-lane service entrance, a body shop, a used car sales and reconditioning office, and an indoor vehicle delivery area. Jack Demmer bought out his partner and it became Jack Demmer Ford. The business opened its Lincoln-Mercury location in Farmington during 1998 and two-years later in 2000, acquired the former Krug Lincoln-Mercury in Dearborn which became Jack Demmer Lincoln-Mercury. After more than 60 years in business, the automotive group remains family-owned and operated.

Challenge:

With multiple locations and buildings, the Jack Demmer Automotive Group was looking for dedicated and redundant connectivity across their network as well as improved voice services. Thanks to 123NET’s DIA and MPLS, the group now has bandwidth throughout their business campuses. They also have an improved phone system that greatly increased communication between the locations and their clients.

Solution:

123NET provided them with DIA and MPLS as well as voice services. The carrier was successful in improving their overall network infrastructure and delivered the reliability, redundancy and failover they required. This comprehensive solution equipped them to meet their immediate needs and allow flexibility for growth in the future.

Results:

Remaking Jack Demmer’s network foundation integrated redundancy, reliability, and IP failover. The additional voice solutions also enhanced overall communications. Both of these 123NET Business Solutions have permitted them to remain connected at all times as well as improve the dialogues taking place around the company.

Partnership:

“Our partnership with 123NET began with a careful and thorough evaluation of our existing network infrastructure and our desire for flexibility and future expansion. 123NET was able to provide several comprehensive plans for comparison and ultimately designed a solution custom-tailored that was specific to our needs.”

Brad Neilson, Dealer Operations Manager, Jack Demmer Automotive Group

Customer Spotlight—Storch Magnetics

At-a-Glance:

The manufacturer aimed to upgrade its network and fasten its response time with 123NET DIA and Voice Services. This allowed more nimble and reliable connectivity for their internet and voice needs.

Customer:

Storch Magnetics

Industry:

Manufacturing

Services:

DIA, Fax, SIP, LOOP

Employee Number:

20 Employees & Growing

Background:

Storch Magnetics was founded by Edward A. Storch in 1952 as an industrial sales organization for home heating furnaces and leak detection fluids. Storch is the first company in the Midwest of the United States that specializes in industrial magnetic solutions. Once known as Storch Products, it eventually expanded to Storch Magnetics, which provides customers with design and manufacturing expertise. Headquartered in Livonia, Michigan, the company provides shipping locations to local, national, and international customers.

Challenge:

Storch Magnetics wanted a solution that allowed their response time to be quicker. 123NET’s Voice Services offered a reliable solution to boost their response time and DIA to supply a strong network infrastructure for their company.

Solution:

The objective focused on ensuring dedicated network and voice solutions that allowed Storch Magnetics to improve their response time, as well as grant robust network connectivity to their company. 123NET’s SIP, LOOP, and Fax as well as DIA offered a dependable solution to boost their phone services and ensure proper connectivity.

Results:

Maturing Storch Magnetics’ network improves their response time, as well as provides reliable connectivity for their company. This allows them to stay connected and to remain confident in their voice and internet services.

Partnership:

“The communication, reliability, and stability 123NET have provided has been great. So far, it’s been a fantastic service and reassuring to have these services combined under one responsible provider.”

Matt Carr, President & CEO, Storch Magnetics