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Customer Spotlight – Jekyll and Hyde

Customer:

Jekyll and Hyde

Services:

123NET Fiber Voice & Data Solutions

Industry:

Advertising

Number of Employees:

25

At-a-Glance:

Jekyll and Hyde is an advertising, marketing, and communications firm with over 25 years of experience. They have two core business areas: direct response advertising and marketing and brand advertising. Their direct focus is to grow sales and market-share for challenger brand consumer-packaged goods.

Challenge:

Beyond the basic requirements of an internet service provider (ISP), Jekyll and Hyde searched for a provider that could go above and beyond just fast internet. They needed a partner to provide transparency, great communication, and proactive capabilities for any future issues.

Solution:

123NET’s expansive network in Redford made them an excellent candidate for fiber services. Jekyll and Hyde opted for a fiber voice and internet solution to consolidate their services onto one dedicated provider.

Results:

123NET Voice and Data Solutions provided Jekyll and Hyde with high-speed internet and reliable voice services. Communication was a large priority for Jekyll and Hyde. 123NET’s Project Manager Carol Johnsonbaugh, and Account Manager Dan Lang kept the company informed during the project and provided excellent options for continued growth.

When the agency was under a tight timeline to move their company headquarters from Redford to Northville, the strong partnership between 123NET and Jekyll and Hyde made continuing services an obvious choice. They needed to seamlessly transition their existing 123NET Voice and Internet Services to their new building. 123NET was able to install a temporary fixed wireless solution under a condensed timeline while constructing fiber to the new Northville location.  

“123NET was capable, efficient, and exact with my latest project with them. From inception to final delivery, every part of the evolution was handled by professional, friendly people always willing to go the extra mile to make sure I had what I needed. Keep up the great work guys.”

Matthew Umbarger

Director of Creative and Production, Jekyll and Hyde

Customer Spotlight – Mindfield

Customer:

Mindfield

Services:

Voice & Data Solutions

Industry:

Marketing & Advertising

At-a-Glance:

Mindfield was founded in 2000 when three partners, who were successful freelancers, had hopes of a production company. They took an innovative approach on video and live engagement production. After several successes, the business included different positions such as video editors, graphic artists, interactive developers, and customer service specialists. As of today, Mindfield continues to design and produce high quality videos for broadcast, online channels, big screens, interactive experiences, and live engagements.

Challenge:

Mindfield needed a modernized network infrastructure that would ensure reliability and stability for their 120-year-old building. They hoped to find a solution that allowed their business to always remain secured and connected.

Solution:

The answer to their needs came with 123NET’s Dedicated Voice and Data Solutions, enabled Mindfield to improve their uptime and response time, as well as grant them a strong network connection. 123NET’S Dynamic Voice and Data (DVAD) provides customers with a more modernized utilization of integrated data circuits by granting bandwidth between voice and data. For their voice solution, 123NET provided Session Initiation Protocol (SIP) which allows a company to replace traditional phone lines with connectivity via 123NET’s SIP Trunking on an IP network. These services granted Mindfield the ability to always be available and functional for clients and customers.

Results:

Improving Mindfield’s network foundation allowed them to increase their up-time and response time, as well as provide reliable connectivity for their company. This let them stay connected to ensure they are available for their customers.

We have been nothing but pleased with the service, the support, and the relationship.  I’d recommend 123NET to any and all.

Sean Emery

Owner , Mindfield

Breaking Up with Your Internet Service Provider (ISP)

Slow internet, downtime, high costs or support are issues that lead companies to switch providers. Deciding to leave can be challenging, but the process does not have to be. If your current provider cannot support everyday business needs, this may be the time to consider a new alternative.

Before looking at a new internet provider, it is best to review existing services and determine if your ISP is fulfilling current and future business needs. At this time, companies consider increasing their bandwidth, adding a redundant connection, or reviewing failover solutions.

Steps for Transitioning:

STEP 1: Understand Your Current Contract

Knowing your contract end date is important, but the best time to start your research is while you are still contracted. Best case practices recommend businesses start their research 6-9 months before the contract end date to avoid hefty month-to-month or early-termination fees.

STEP 2: Installation Checklist

Setting your new installation service date will help determine when to end services with your old Internet Service Provider (ISP). Your business will need to determine:

  • Onsite Contacts
  • DNS Record Updates
  • Location of New Service Provider Equipment
  • Updates to Internal Network Cabling
  • Firewall/Router Upgrades
  • Notify Employees of Change
  • Impact on Current Software

STEP 3: New ISP Turn-Up

The best time to migrate your ISP is away from peak business time. Your internal staff or IT consultant should be made available to assist with the transfer of services.

STEP 4: Cut the Connection

You will have to determine when the best time is to end old services, to help ensure business continuity, both ISPs should remain active until the migration is complete. Before canceling, coordinate with your old provider the best way to return any equipment.

123NET’s team of dedicated professionals assists businesses with transitioning and upgrading to high-speed fiber and fixed wireless solutions.

Learn more about 123NET’s Dedicated Internet.

Discover more about the 7 Essential Considerations for Choosing ISPs.

ABOUT 123NET 

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others. 

 

OUR MISSION: BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES & BUSINESSES THE BEST CONNECTED ON THE PLANET.

Wholesale Partner Spotlight – RJ Telecommunications

At-a-Glance:

RJ Telecommunications grew their relationship with 123NET based on mutual goals of augmented network growth in fiber and wireless but also providing customer service and helping their clients in a North Star Decision Making Process.

Wholesale Partner:

RJ Telecommunications

Number of Employees:

5

Background:

RJ Telecommunications began as a company, focused on Cat3/Cat5 Cabling and Nortel Norstar Option switch work. With Nortel going out of business, RJ began to focus its attention on finding their customers another solution. Previously, they connected Nortel Norstar together via the internet and asterisk to allow customers with locations in other states and countries to have calls without a high cost.

Mission:

Serving Michigan since 1995 to offer excellent customer service with a proven track record of providing and installing telecommunications’ service and equipment.

Services Offered:

Voice, Fiber, Colocation & Other Network Services

Primary Industries Served:

Automotive, Real Estate & Healthcare

Partnership Opportunity:

The mutual advantage came in RJ’s creation of a new revenue stream with premier services to their current customer base and their shared goals with 123NET in being like-minded and working hard to benefit both parties.

RJ Telecommunications and 123NET have spent over a decade working together. In the beginning, there was only one data center and the 123NET offices took up half of the first floor. With 123NET growing and its presence in Michigan increasing, as a result, RJ Telecommunications knows they can rely on 123NET for projects or issues they need assistance with. Excellent customer service continues to stem from this partnership.

Mutually-Beneficial Solution:

With a philosophical backbone and focus on customer service, RJ Telecommunications and 123NET found that they could rely on one another with flexibility in areas such as design and implementation whenever a situation arises. As they grow together in different areas, especially Fiber and Wireless, the two endeavor to increase their partnerships across new projects and campaigns in the future.

About Mark Friday, VP OF RJ Telecommunications:

Mark Friday became interested in technology when he was a kid. He was breaking and fixing the lone computer that was used by everyone in the house. Coming to learn from mistakes and others in the field, he continued to increase his knowledge. The career, he says, chose him. Like most teenagers, Friday started working at the local Meijer in Brighton, where he met the daughter of Robert Jeneraux, the founder of RJ Telecommunications. Through a solid recommendation from his daughter and introduction to Robert, he has worked there for 16 years, becoming Vice President and part-owner of the company.

Under his leadership, he learned a lot of old-school telecom and helped modernize the company with only one customer that had a traditional PBX hanging on the wall. Friday and his company are proud of how far they’ve come and continue to research and plan to continue to grow as well as change with technology. Beyond technology, Friday is interested in movies and if he wasn’t in this field, he would have opened up his own movie theater. He hopes to continue to grow RJ and work with like-minded technologically-interested professionals. 

“This is really an easy answer, reliability! We have SIP Trunks, PRIs, Fiber, Fixed Wireless, and 4G circuits with 123NET. If 123NET was not reliable, we would have been long gone a while ago. Like I have always said to my employees and to 123NET staff, RJ can only be as good and reliable as 123NET is.”

Mark Friday

Vice President, RJ Telecommunications

e: mfriday.rj@outlook.com
p: 248.442.2100
w: rj10.com

Customer Spotlight—FlexTech High School

At-a-Glance:

The high school aimed to upgrade its network and phone system with DVAD and SIP. This provided faster connectivity for their internet, voice, and business needs.

Customer:

FlexTech High School

Industry:

Education

Services:

DVAD, SIP

Employee Number:

20

Background:

FlexTech High School began as a vision in 2009 when a small group of innovative educators designed a high school that could address meeting the needs of all their students. The high school provides students with essential skills, allowing them to succeed in college, work, and citizenship. The educators agreed upon a few non-negotiable program elements: real-world connections, personalization, adult world interaction, and mission-driven decision making. FlexTech High School strives to merge technology with content in a structure that honors the interests, intellect, and talents of the 21st century high school student.

Challenge:

FlexTech High School had to seek a solution that provided connectivity for their high school and staff phone system. 123NET’s SIP offered a reliable solution to boost their phone service, as well as grant a robust network infrastructure for their high school.

Solution:

The goal focused on ensuring dedicated network and voice solutions that provided robust connectivity and reliability for the high school. 123NET’s objective was to solve their network and voice needs through DVAD and SIP, which let the law firm upgrade its network foundation.

Results:

Updating FlexTech High School’s network base allowed them to have reliable and robust connectivity for the high school’s internet and voice needs. This always enables them to remain connected and stay in communication always as an educational institution.

Partnership:

“If I had to summarize my experience with 123NET, I would say that it was so simple and easy. From the sales reps to the techs, everyone was easy to work with and very friendly! Working with 123NET doesn’t feel like working with, ‘just another ISP.’ It feels like working with a family who cares about our needs and tries their utmost to provide the best possible service and support!”

Trevor Leffert, IT Director, FlexTech High School

Next Generation 911

 

 Changes in Michigan law surrounding Public Act 30 of 2019 led many 123NET customers to question what changes they might need to make to their phone systems to remain compliant with new 911 regulationsAddressing this question is best accomplished by first discussing how a 911 call works. 

 Dialing 911, interacting with a dispatcher, and having emergency services dispatched to your location in the event of an emergency has traditionally been a very straight forward process. Prior to cellular devices, a person used a land line telephone to place the call. That phone number, 555-1212, for example, is associated with a service address called an Automatic Number Identification (ANI). When that number dialed 911, the ANI was used to retrieve the Automatic Location Identification (ALI). Contained in the ALI is the caller’s telephone number and the service address that is associated with that number. This information could pinpoint the specific location of the person who dialed 911 and is also routes the call to the correct Public Safety Answering Point (PSAP). A PSAP is a facility equipped and staffed to receive calls to 911 directly. However, technology evolved with the advent of cell phones and other mobile communication devices. This evolution created a need for the systems and training methods of every PSAP to evolve as well. This has proven to be a challenging task as the evolution has often outpaces the rate of change and upgrade capability of many PSAP’s across the state and country. 

A Brief History of 911 

  • November 1967, the FCC and AT&T meet to discuss the means of establishing a universal emergency number that could be implemented quickly. In 1968, AT&T announced it would establish the digits 911 (nine-one-one) as the emergency code throughout the United States.
  • February 16, 1968, in Haleyville, Alabama Senator Rankin Fite completes the first 911 call made in the United States.
  • By the end of the 20th century, some type of 911 service covers approximately 96% of the geographic US. 

 

In order to better understand the challenges, one must examine how 911 calls changed over the years. To accomplish this task, the State of Michigan formed a committee, developed a plan, and took great strides to implement systems and train their staff to make its PSAP’s Next Generation 911 (NG911) capable. The committee found in 2018 Michigan PSAPs reported answering 6,647,344 calls on 911 lines. This figure included wire line, wireless, and voice over internet protocol (VoIP) calls. Wireless calls accounted for over 5.2 million of that total. This left many calls reaching local PSAP’s with no ALI information. Correlating an address with a mobile device’s location has been addressed in several ways over the years. Initially, the Federal Communications Commission (FCC) stated that all 911 calls must be relayed to a call center, regardless of the mobile phone user being a customer of the network used. 

  • E911 Phase 1 stated wireless network operators must identify the phone number and cell phone tower used by callers within six minutes of a PSAP request. 
  • E911 Phase 2 said they must provide the latitude and longitude of callers within 300meter radius under six minutes of a request by a PSAP. Phase 2 guidelines were to be met by September 11, 2012.  

Keeping Up with Technology

In more recent history, the State of Michigan took steps to implement NG911 services to its local PSAPs. This infrastructure will allow people to use modern technology such as text messages, photos and videos to help first responders identify their exact location. The benefits do not stop there. NG911 brings along with it, increased network reliabilityimproved network response times and the ability to more easily transfer calls from one PSAP to another. These enhancements mean better support for people dialing or texting 911 for emergency services. According to Michigan’s 911 Committee and as of June 2019, most Michigan counties have migrated or are migrating to IP based NG911 services. At present time, more than 65% of Michigan’s population are served by text-to-911 services. 

The changes addressed by Public Act 30 of 2019 will assist first responders by supplying them with additional location data (See example below) that is associated with the ALI information when dialing 911. Specific requirements regarding potential changes can be found in the Guidelines for Mutli-Line Telephone Systems Document

Example of ALI with Additional Location Data

  • (555) 555-1212 12:23 08/10/20  
  • ACME MOTORS
  • 100 MAIN RD 
  • BUILDING B FLR 3, NW CORNR  
  • YOURCITY, MI 

123NET customers are encouraged to review the guidelines and submit any necessary changes to the 123NET Projects Team, who can help ensure they remain compliant with 911 guideline changes when enforced after December 31, 2020.  

About 123NET

 123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others.

OUR MISSION:

 BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES & BUSINESSES THE BEST CONNECTED ON THE PLANET.