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Customer Spotlight—Storch Magnetics

At-a-Glance:

The manufacturer aimed to upgrade its network and fasten its response time with 123NET DIA and Voice Services. This allowed more nimble and reliable connectivity for their internet and voice needs.

Customer:

Storch Magnetics

Industry:

Manufacturing

Services:

DIA, Fax, SIP, LOOP

Employee Number:

20 Employees & Growing

Background:

Storch Magnetics was founded by Edward A. Storch in 1952 as an industrial sales organization for home heating furnaces and leak detection fluids. Storch is the first company in the Midwest of the United States that specializes in industrial magnetic solutions. Once known as Storch Products, it eventually expanded to Storch Magnetics, which provides customers with design and manufacturing expertise. Headquartered in Livonia, Michigan, the company provides shipping locations to local, national, and international customers.

Challenge:

Storch Magnetics wanted a solution that allowed their response time to be quicker. 123NET’s Voice Services offered a reliable solution to boost their response time and DIA to supply a strong network infrastructure for their company.

Solution:

The objective focused on ensuring dedicated network and voice solutions that allowed Storch Magnetics to improve their response time, as well as grant robust network connectivity to their company. 123NET’s SIP, LOOP, and Fax as well as DIA offered a dependable solution to boost their phone services and ensure proper connectivity.

Results:

Maturing Storch Magnetics’ network improves their response time, as well as provides reliable connectivity for their company. This allows them to stay connected and to remain confident in their voice and internet services.

Partnership:

“The communication, reliability, and stability 123NET have provided has been great. So far, it’s been a fantastic service and reassuring to have these services combined under one responsible provider.”

Matt Carr, President & CEO, Storch Magnetics

123NET Voice Services Reveal Salesforce Hosted IP PBX Integration

SOUTHFIELD, MI., October 8, 2020 – 123NET, Inc. (123NET), a M­­­ichigan data center and network services provider, is empowering its Hosted IP PBX customers with Salesforce’s CRM. This enables them to interact with possible opportunities and customers by centering telephone communication in their sales software.

The integration also permits for inputting call outcomes, scheduling follow-ups, and the creation of leads from incoming opportunities. It authorizes for each contact’s details to be displayed for incoming calls and tracking for average lead time response, weekly lead call activity, time of day for lead calls, and call duration per representative.

The Salesforce CRM will be configured with the 123NET Hosted IP PBX Product, connected and managed by a hosted engineer via desktop or smart device on the 123NET application with full configuration.

123NET Hosted Services Manager James Kessler said this newest integration allows our business partners to be more effective with their time.

“Finding new ways to increase productivity for our business partners continues to be a focus as we move forward with new system integrations,” Kessler said. “123NET’s Hosted IP PBX Salesforce CRM integration provides seamless call information sharing between the popular Salesforce platform and our Hosted IP PBX system.”

Kessler also said it provides businesses different ways for interacting with their customers.

“This makes it easier for your sales team to log their calls and track their customer interactions,” Kessler said.

Forthcoming announcements on future 123NET Hosted IP PBX integrations will be announced as revealed.

 

ABOUT 123NET 

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others. 

OUR MISSION:  

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES AND BUSINESS THE BEST CONNECTED ON THE PLANET. 

123NET Voice Services Unveils New Zoho Hosted IP PBX Integration

SOUTHFIELD, MI., October 1, 2020 – 123NET, Inc. (123NET), a Michigan data center and network services provider, will now enable its Hosted IP PBX customers to connect directly to Zoho’s CRM. This will let them speak with potential opportunities and customers by taking part in calls directly from their sales software. 
 
The integration also allows for an auto log of calls under each record, reminders for upcoming and missed calls as well as updates on-call status and your call schedule. The configuration will be integrated with the Hosted IP PBX product, which is connected and managed via desktop or smart device on the 123NET application with full configuration, managed by a hosted engineer. 
 
123NET Hosted Services Manager James Kessler said this continues 123NET Voice Services’ progression into modern computing solutions. 

“With the addition of the Zoho CRM integration, we continue to progress into the modern age of computing solutions allowing our partners further flexibility in the way they work every day,” Kessler said. 

Kessler also said 123NET Voice Services will continue to seek out other popular CRM platforms to integrate with. 

“123NET’s Hosted IP PBX solution continues to integrate with popular CRM platforms,” Kessler added. 

Further integrations are still yet to come and will be announced as they are unveiled. 
 
 
ABOUT 123NET 

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others. 

 

OUR MISSION:  

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES AND BUSINESS THE BEST CONNECTED ON THE PLANET. 

 

Customer Spotlight—RPT Realty

At-a-Glance:

RPT Realty required a dependable and redundant offsite data center, dark fiber, and voice services’ solution to replace a neglected and declining network infrastructure.

Customer:

RPT Realty

Industry:

Real Estate

Services:

  • Data Center
  • Dark Fiber
  • SIP

Employee Number:

110

Background:

RPT Realty owns and operates a national portfolio of open-air shopping destinations principally located in top U.S. markets. The Company’s locally-curated consumer experiences reflect the lifestyles of its diverse neighborhoods and match the modern expectations of its retail partners. The Company is a fully integrated and self-administered REIT publicly traded on the New York Stock Exchange under the ticker symbol RPT.

Challenge:

Upgrading RPT Realty’s existing infrastructure with a redundant offsite data center and a dark fiber solution in a cost efficient and timely manner. They also wanted to upgrade their disaster recovery plan and needed to upgrade their corporate voice services.

Solution:

The attention was placed on developing a network solution, including a redundant offsite data center and a dark fiber solution, to upgrade their existing network infrastructure. The secondary focus was on employing the SIP voice product to enhance their business voice system. To do this, 123NET engineers focused on setting up RPT in an offsite data center and connecting them to the fiber network.

Results:

The composite of an offsite data center and dark fiber solution not only provided the upgraded and enhanced infrastructure that was EOL, EOS, and redundant but also an upgraded disaster recovery plan with a secure upgraded network. The SIP voice product also gave them an upgraded business voice product. The combination of these network and voice solutions enabled RPT Realty to be immediately connected upon moving from their old Farmington Hills office to a new Southfield office. It also offered upgraded voice services, so the company could have stronger communication.

These solutions benefited RPT Realty when COVID-19 initiated the pivot to a virtual workplace. They were in the process of a stress test that turned into a live test, which was flawless, allowing their employees to seamlessly work from home and stay connected. The 123NET network and voice solutions provide the confidence required to successfully balance employees being in the office and working from home.

Partnership:

“123NET was a successfully helped RPT Realty accomplish its goals of upgrading and enhancing our systems in a timely and economically efficient manner. They were able to personalize RPT Realty’s needs and create a customized plan which positively impacted the company as a whole. I had worked with them in both of my previous positions and found a mindset of deep support, technical acumen, and strong partnership.“

RPT Realty Information Technology Vice President Bill Piper

DET-iX Reaches New Heights – 200Gbps Milestone

SOUTHFIELD, MI., May 28, 2020 – Earlier this month, the Detroit Internet Exchange (DET-iX) soars to new heights by surpassing another milestone by reaching over 200Gbps. This news comes one month after achieving 150Gbps.  

The DET-iX was founded in 2014 with nine members. As of May 2020, it has grown to 48 members and continues to rise to new heights. It is one of the largest not-for-profit internet exchange points in the world. DET-iX connects Michigan communities and businesses, allowing members to pass direct traffic freely.

“The DET-iX like other internet exchanges is a simple topology. However, we have an advantage of a 123NET 4,500-mile metro fiber network. This combination allows easy access for members to extend connectivity from the DET-iX to the end users.  For many members, over 60% of their total internet traffic is flowing through the DET-iX for free. ”

Ryan Duda, DET-iX Founder & 123NET CTO 

With new members joining every month, the DET-iX is consistently pushing bandwidth boundaries and connecting new networks. Current members range from local communities to Fortune 500 companies that include automotive, education, telecommunication partners and streaming providers. 

ABOUT DET-iX 

The Detroit Internet Exchange (DET-iX) is a not-for-profit Regional Internet Exchange Point (IXP) with a switching fabric expanding throughout Michigan. Membership and ports are free. The collaboration of carriers, ISP’s, content providers and enterprise businesses connected to DET-IX allows for traffic to be exchanged freely, rather than paying upstream service providers for the connection and traffic. For more information, visit www.detroitix.com.

ABOUT 123NET

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others.

OUR MISSION:

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES AND BUSINESS THE BEST CONNECTED ON THE PLANET.

123NET Reaches the 1,500th Fiber Lit Commercial Building Milestone

SOUTHFIELD, MI., May 14, 2020 – Earlier this week, 123NET, Inc. (123NET) marked a milestone by installing high-speed fiber into more than 1,500 commercial buildings. This achievement comes less than one year after the company announced that it had hit the 1000 lit commercial building milestone back in 2019.

“The fiber team here at 123NET has grown substantially over the years and now includes over 100 team members. Each and every one of them has helped us achieve this awesome milestone. We couldn’t be happier to be able to extend our fiber network into 1,500 buildings.”

Chuck Irvin,123NET Director of Network Development

Currently, 123NET has nine in-house fiber crews. They work diligently building fiber infrastructure throughout Michigan, along with in-house permitting and fiber design departments, which all contribute to the completion of fiber projects. Irvin is already looking to the future for the company’s next breakthrough benchmark. “Milestones are great to celebrate, but we won’t revel in it for too long,” Irvin said. “We are already looking forward to the day we reach 2,000 lit buildings!”

123NET’s network spans across the state of Michigan connecting local communities and businesses alike with fiber engineered to be symmetrical, dedicated and scalable to fit all company bandwidth needs. The company continues to focus on providing businesses high-speed, reliable network connectivity as it builds toward its next goal.

ABOUT 123NET

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others.

OUR MISSION:

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES AND BUSINESS THE BEST CONNECTED ON THE PLANET.