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7 Essential Considerations for Choosing Your Business Internet Service Provider

When it comes to choosing an Internet service provider (ISP), there are a lot of options out there. So how do you know you’re making the right choice? In this blog, we’ll take a look at the 7 most essential considerations for choosing your business ISP.

1. Need for Speed:

Bandwidth needs come down to what your business does. If your business runs small programs and emailing, you probably won’t need much. If your employees send large files and graphics, you’ll probably need a bit more. If you have a lot of employees online at once, or if you do a lot of streaming, video conferencing, or cloud computing, you’ll likely need more still. It can be tricky to know exactly what your business needs, but our Account Executives are happy to help. For more information about meeting your business’s speed needs, contact us.

2. Support Availability:

You know your business best, so find an Internet service provider that’s available when you need them, whether that’s around-the-clock, or during “normal” business hours. It’s also important to consider how you’re able to get ahold of them. Do they use an automated system, take phone calls, or accept support tickets? Make sure your ISP communicates in a way that works for you and your business.

3. Fine Print:

What Service Level Agreements (SLAs) do they offer? If you need 99.9% uptime, will they promise it? ISP’s that don’t guarantee uptime can leave you stranded for days while your business loses money and even customers. Choosing an ISP with a high SLA leaves your business in better standing should anything happen. It’s also important to consider what contract lengths they offer and the pricing discounts that may come along with longer contracts.

4. Bundling:

It’s far easier to work with one vendor than three or four. Many ISPs also offer other services, such as Voice or Data Center. When you bundle multiple services with your Internet service provider, you’re often able to get discounts. Billing and support are also easier, as you only work with one company.

5. Location:

It’s important to consider what types of connections an ISP offers in your area, such as Ethernet over Copper (EoC), Fixed Wireless, or Fiber. Each of these offer potentially different speeds and deployments. Knowing that customer support is based locally is also a consideration. When support teams service their local areas, they’re working with the business that are in their own backyard. Personal relationships with their customers lead to a more engaged level of care. A local support team also knows the area better and is more likely to be in-the-know about events that may impact service, such as inclement weather.

6. Timing:

Various connection types may also impact install time. High bandwidth Fiber may take longer to deploy, but it can reach much higher speeds than other options. Fixed Wireless, on the other hand, can be deployed in as little as a couple days. Choose an ISP that can meet your time table. If you need Fiber, but need Internet access quickly, you may want to look into providers that offer both Fiber and Fixed Wireless. While you wait for the Fiber to be built out, utilize the Fixed Wireless connection short-term. You may even consider keeping your Fixed Wireless as a back-up for Fiber going forward.

7. Security:

Keeping your business’s network secure protects your information, along with your customers’ information. Your ISP should be as devoted to your security as you are, if not even more.

How Does 123Net Compare?

We’re committed to providing the best possible service to our customers. With our Dedicated Internet, we have options that provide symmetrical speeds up to 100 Gbps, making sure you have the bandwidth you need to cover any business application. Our Ethernet Private Line keeps your traffic on your connections, and off the public Internet, so it stays safe and secure. All of our services come with a 99.99% SLA. Our Support Team is available 24/7/365 to handle your questions and concerns, and work in the same offices as the rest of our teams, so we’re always connected to what’s going on with your circuits. Our Fixed Wireless can be deployed in as little as couple days. It’s a great interim solution while waiting for Fiber and offers a reliable secondary connection for added redundancy. To learn more about our services, visit: https://www.123.net/business-solutions/

SD-WAN: Network Management Made Easier and Cheaper

As the use of cloud services and Software as a Service (SaaS) grows, more companies are looking to SD-WAN for network management. But what exactly is SD-WAN and how can it benefit your business? Let’s take a look.

SD-WAN, the “Patient Portal” for Networks

Most of us probably have a Patient Portal of some sort through our medical provider, such as NextMD or My Health Record. These portals allow us to login, view, and interact with almost every aspect of our health. We can schedule appointments, request prescription refills, read test results, etc. This provides a single place for us to manage our healthcare needs. Likewise, SD-WAN provides a similar single place to manage our network, where we can use a centralized location to put together controls, then send it out to the other SD-WAN devices in the network that need it.

What Controls Are Offered?

Intelligent pathway control features use application profiles, IP addresses, Quality of Service markings, and even time of day to shape traffic decisions.

Lowering Costs

By reducing the number of private links necessary and relying on bandwidth instead, you’re able to save money by focusing your spending on cheaper broadband solutions. Whenever private links are required for quality purposes, the service will automatically switch over from broadband.

Secure and Agile

SD-WAN is rapidly deployed, so your business is up-and-running without lengthy setup times. It’s also easily scalable, with the ability to add connections as needed. Even remote sites are easy to add. When traffic is transferred between locations, it’s encrypted, so breaches that may occur do less damage to your network. SD-WAN also monitors the amount and type of traffic your business sees, helping your IT team quickly identify attacks.

Improving your workplace and saving money is a win-win. See how 123Net’s SD-WAN solution can benefit your business by going to https://www.123.net/sd-wan

Advantages of Switching to Hosted IP PBX

Businesses depend on their ability to effectively communicate with customers. Implementing a Hosted IP PBX voice solution will immediately limit any concerns from a technological perspective, providing the scalability needed to become a long-term voice solution.

What Is Hosted IP PBX?

Hosted IP PBX replaces a customer’s premise-based PBX with the service provider’s off-site equipment. The provider becomes responsible for owning and operating all the physical equipment, taking the burden off the customer. It also improves the reliability of voice and comes with 24x7x365 support.

Reliability

123Net’s service is owned and operated within their Tier 3, 2(N+1) data centers, eliminating power downtime concerns. Their network is also backed by a reliable 100 Gbps+ backbone that allows maximum redundancy and on-demand bandwidth availability.

In case of emergency, customers always have the option to forward phone numbers or change routing easily through an online web portal. If Internet access is unavailable, users can also call the network operations center (NOC) at any time to enable emergency call forward.

123Net’s Hosted IP PBX servers are virtual machines that run on host servers within the 123Net colocation spaces. The virtual servers are routinely replicated between multiple spaces throughout the day. If the primary PBX becomes unresponsive for any reason, 123Net can enable a backup at any time.

Flexibility

Hosted IP PBX services are great for customers with specific needs. Customers can provide access to a user control panel (UCP), allowing individuals to control the way they receive calls. One of these options is a softphone, which can be installed on a cellular device or desktop.

Find me / follow me is another useful feature that customers can use to shape the way they receive calls. Find me allows users to receive calls at multiple locations, while follow me allows users to be reached at several different phone numbers. Numbers are assigned to be called concurrently or sequentially, according to a user’s scheduled activities and locations. If necessary, calls can then be sent to a voicemail of their choosing. For example, a user could set their phone to ring four times at their desk, then reach their cell phone, and then leave a voicemail in their cellular mailbox if needed.

Scalability

Companies with Hosted IP PBX systems are well equipped to support future growth because lines can be easily added or subtracted without future investments. Businesses can promptly add as many lines as their network traffic permits. This gives businesses the adaptability to manage rapid growth.

123Net’s Hosted IP PBX is backed by a 99.99% network uptime Service Level Agreement. Learn more about how this solution can benefit your business here: https://www.123.net/hosted-ip-pbx/