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Customer Spotlight—Jack Demmer Ford

At-a-Glance:

The automotive group modernized its current network architecture with dedicated and redundant fiber, MPLS, wireless and voice services solutions.

Customer:

Jack Demmer Ford

Industry:

Automotive

Services:

­MPLS, DIA, VOICE, DPRI, SIP, LOOP, DVAD, Wireless

Employee Number:

200

Background:

The Jack Demmer Automotive Group story began with the namesake, Jack Demmer spending time around his father, Charles, who originally sold used cars from their home and a small lot in Detroit. After graduating from Wayne State, Ford Motor Company granted them an Edsel franchise in 1957 which became Spitler-Demmer Edsel at a former gas station with a one-car showroom in Nankin Township. This later became Spitler Demmer Ford-Mercury in South Lyon, sharing space with a Ford tractor dealership.

In 1969, they moved to their present location with a 12-car showroom, two-lane service entrance, a body shop, a used car sales and reconditioning office, and an indoor vehicle delivery area. Jack Demmer bought out his partner and it became Jack Demmer Ford. The business opened its Lincoln-Mercury location in Farmington during 1998 and two-years later in 2000, acquired the former Krug Lincoln-Mercury in Dearborn which became Jack Demmer Lincoln-Mercury. After more than 60 years in business, the automotive group remains family-owned and operated.

Challenge:

With multiple locations and buildings, the Jack Demmer Automotive Group was looking for dedicated and redundant connectivity across their network as well as improved voice services. Thanks to 123NET’s DIA and MPLS, the group now has bandwidth throughout their business campuses. They also have an improved phone system that greatly increased communication between the locations and their clients.

Solution:

123NET provided them with DIA and MPLS as well as voice services. The carrier was successful in improving their overall network infrastructure and delivered the reliability, redundancy and failover they required. This comprehensive solution equipped them to meet their immediate needs and allow flexibility for growth in the future.

Results:

Remaking Jack Demmer’s network foundation integrated redundancy, reliability, and IP failover. The additional voice solutions also enhanced overall communications. Both of these 123NET Business Solutions have permitted them to remain connected at all times as well as improve the dialogues taking place around the company.

Partnership:

“Our partnership with 123NET began with a careful and thorough evaluation of our existing network infrastructure and our desire for flexibility and future expansion. 123NET was able to provide several comprehensive plans for comparison and ultimately designed a solution custom-tailored that was specific to our needs.”

Brad Neilson, Dealer Operations Manager, Jack Demmer Automotive Group

Customer Spotlight—Storch Magnetics

At-a-Glance:

The manufacturer aimed to upgrade its network and fasten its response time with 123NET DIA and Voice Services. This allowed more nimble and reliable connectivity for their internet and voice needs.

Customer:

Storch Magnetics

Industry:

Manufacturing

Services:

DIA, Fax, SIP, LOOP

Employee Number:

20 Employees & Growing

Background:

Storch Magnetics was founded by Edward A. Storch in 1952 as an industrial sales organization for home heating furnaces and leak detection fluids. Storch is the first company in the Midwest of the United States that specializes in industrial magnetic solutions. Once known as Storch Products, it eventually expanded to Storch Magnetics, which provides customers with design and manufacturing expertise. Headquartered in Livonia, Michigan, the company provides shipping locations to local, national, and international customers.

Challenge:

Storch Magnetics wanted a solution that allowed their response time to be quicker. 123NET’s Voice Services offered a reliable solution to boost their response time and DIA to supply a strong network infrastructure for their company.

Solution:

The objective focused on ensuring dedicated network and voice solutions that allowed Storch Magnetics to improve their response time, as well as grant robust network connectivity to their company. 123NET’s SIP, LOOP, and Fax as well as DIA offered a dependable solution to boost their phone services and ensure proper connectivity.

Results:

Maturing Storch Magnetics’ network improves their response time, as well as provides reliable connectivity for their company. This allows them to stay connected and to remain confident in their voice and internet services.

Partnership:

“The communication, reliability, and stability 123NET have provided has been great. So far, it’s been a fantastic service and reassuring to have these services combined under one responsible provider.”

Matt Carr, President & CEO, Storch Magnetics

123NET Voice Services Reveal Salesforce Hosted IP PBX Integration

SOUTHFIELD, MI., October 6, 2020 – 123.Net Inc. (123NET), a M­­­ichigan data center and network services provider, is empowering its Hosted IP PBX customers with Salesforce’s CRM. This enables them to interact with possible opportunities and customers by centering telephone communication in their sales software.

The integration also permits for inputting call outcomes, scheduling follow-ups, and the creation of leads from incoming opportunities. It authorizes for each contact’s details to be displayed for incoming calls and tracking for average lead time response, weekly lead call activity, time of day for lead calls, and call duration per representative.

The Salesforce CRM will be configured with the 123NET Hosted IP PBX Product, connected and managed by a hosted engineer via desktop or smart device on the 123NET application with full configuration.

123NET Hosted Services Manager James Kessler said this newest integration allows our business partners to be more effective with their time.

“Finding new ways to increase productivity for our business partners continues to be a focus as we move forward with new system integrations,” Kessler said. “123NET’s Hosted IP PBX Salesforce CRM integration provides seamless call information sharing between the popular Salesforce platform and our Hosted IP PBX system.”

Kessler also said it provides businesses different ways for interacting with their customers.

“This makes it easier for your sales team to log their calls and track their customer interactions,” Kessler said.

Forthcoming announcements on future 123NET Hosted IP PBX integrations will be announced as revealed.

 

ABOUT 123NET 

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others. 

 

OUR MISSION:  

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES AND BUSINESS THE BEST CONNECTED ON THE PLANET. 

123NET Voice Services Unveils New Zoho Hosted IP PBX Integration

SOUTHFIELD, MI., October 1, 2020 – 123.Net Inc. (123NET), a Michigan data center and network services provider, will now enable its Hosted IP PBX customers to connect directly to Zoho’s CRM. This will let them speak with potential opportunities and customers by taking part in calls directly from their sales software. 
 
The integration also allows for an auto log of calls under each record, reminders for upcoming and missed calls as well as updates on-call status and your call schedule. The configuration will be integrated with the Hosted IP PBX product, which is connected and managed via desktop or smart device on the 123NET application with full configuration, managed by a hosted engineer. 
 
123NET Hosted Services Manager James Kessler said this continues 123NET Voice Services’ progression into modern computing solutions. 

“With the addition of the Zoho CRM integration, we continue to progress into the modern age of computing solutions allowing our partners further flexibility in the way they work every day,” Kessler said. 

Kessler also said 123NET Voice Services will continue to seek out other popular CRM platforms to integrate with. 

“123NET’s Hosted IP PBX solution continues to integrate with popular CRM platforms,” Kessler added. 

Further integrations are still yet to come and will be announced as they are unveiled. 
 
 
ABOUT 123NET 

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others. 

 

OUR MISSION:  

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES AND BUSINESS THE BEST CONNECTED ON THE PLANET. 

 

Expanding Dark Fiber Carrier Connectivity Into Novi, Canton & Warren

SOUTHFIELD, MI., September 29, 2020 – 123.Net Inc. (123NET), a Michigan data center and network services provider, is partnering with a multinational carrier to expand their network connectivity into 123NET’s Novi, Canton, and Warren Dark Fiber Routes over a five-year term and beyond. 

The carrier will splice into 123NET’s Dark Fiber Network Foundation across 51.29 miles in the Metro Detroit area, combining their fibers to allow customers to access information concurrently over long distances. 

123NET Carrier Relations Manager Bob Evenson believes 123NET’s Dark Fiber not only helps the carrier but offers their customers unique benefits. 

“What makes 123NET different is our offering of metro dark fiber to any of our customers, allowing unlimited bandwidth either for their own network needs or to connect end users, which is not a product most carriers have,” Evenson said. “We appreciate the continued partnerships we are able to build with our carrier partners.” 

Evenson also added this brings connectivity benefits to the Novi, Canton, and Warren communities. 

“Our work with this large carrier allows us to bring increased connectivity to Michigan communities,” Evenson said. “It continues our commitment to the municipalities within our state.” 

123NET continues to seek out other opportunities with additional carriers to assist them in growing their network. 

 

ABOUT 123NET

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others.

 

OUR MISSION:

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES AND BUSINESS THE BEST CONNECTED ON THE PLANET.

ABOUT DET-iX 

The Detroit Internet Exchange (DET-iX) is a not-for-profit Regional Internet Exchange Point (IXP) with a switching fabric expanding throughout Michigan. Membership and ports are free. The collaboration of carriers, ISP’s, content providers and enterprise businesses connected to DET-IX allows for traffic to be exchanged freely, rather than paying upstream service providers for the connection and traffic. For more information, visit www.detroitix.com.

123NET On-Net/Near-Net List Grows Close to 200,000 Addresses

SOUTHFIELD, MI., September 24, 2020 – 123.Net Inc. (123NET), a Michigan data center and network services provider, has released its latest On-Net/Near-Net list, nearing 200,000 firmly-priced addresses and ranging from 10 Mbps to 10 Gbps. The list is available to be loaded into the carrier’s pricing tool via a quarterly-updated spreadsheet or accessed through a real-time API.

The total 195,352 On-Net/Near-Net list of addresses across the state of Michigan breaks down into the following:

– 1,649 On-Net Addresses

– 80,462 Very Near-Net Addresses

– 48,251 Near-Net Addresses

– 64,990 Near-Net Plus Addresses

This marks a 22,000+ increase from the prior 173,000 total On-Net/Near-Net address list and provides carriers expanded access to 123NET’s network. 123NET does quarterly updates to its On-Net/Near-Net list and will keep its carrier partners apprised of any new addresses added.

123NET Carrier Relations Manager Bob Evenson said the complete address list makes it easier for carrier customers to quote as well as place orders for our services.

“What makes us different is that all of our 195,000+ addresses are firmly priced. This means carriers are able to quote their opportunities immediately, easily and accurately. This allows us to assist in growing connectivity for the Michigan communities our network touches and really puts our mission statement into action.”

 

Bob Evenson – 123NET Carrier Relations Manager

“Every time we build fiber to a new building, we bring in 123NET’s full suite of products to all of the tenants. Reaching 195,352 addresses is a great achievement for our team and our mission.”

 

Chuck Irvin – 123NET Director of Sales & Network Development