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Customer Spotlight—FlexTech High School

At-a-Glance:

The high school aimed to upgrade its network and phone system with DVAD and SIP. This provided faster connectivity for their internet, voice, and business needs.

Customer:

FlexTech High School

Industry:

Education

Services:

DVAD, SIP

Employee Number:

20

Background:

FlexTech High School began as a vision in 2009 when a small group of innovative educators designed a high school that could address meeting the needs of all their students. The high school provides students with essential skills, allowing them to succeed in college, work, and citizenship. The educators agreed upon a few non-negotiable program elements: real-world connections, personalization, adult world interaction, and mission-driven decision making. FlexTech High School strives to merge technology with content in a structure that honors the interests, intellect, and talents of the 21st century high school student.

Challenge:

FlexTech High School had to seek a solution that provided connectivity for their high school and staff phone system. 123NET’s SIP offered a reliable solution to boost their phone service, as well as grant a robust network infrastructure for their high school.

Solution:

The goal focused on ensuring dedicated network and voice solutions that provided robust connectivity and reliability for the high school. 123NET’s objective was to solve their network and voice needs through DVAD and SIP, which let the law firm upgrade its network foundation.

Results:

Updating FlexTech High School’s network base allowed them to have reliable and robust connectivity for the high school’s internet and voice needs. This always enables them to remain connected and stay in communication always as an educational institution.

Partnership:

“If I had to summarize my experience with 123NET, I would say that it was so simple and easy. From the sales reps to the techs, everyone was easy to work with and very friendly! Working with 123NET doesn’t feel like working with, ‘just another ISP.’ It feels like working with a family who cares about our needs and tries their utmost to provide the best possible service and support!”

Trevor Leffert, IT Director, FlexTech High School

123NET Constructs 52-Mile Dark Fiber Ring for Tier-1 Carrier

SOUTHFIELD, MI., Tuesday, November 24, 2020 – 123.Net Inc (123NET), a Michigan data center and network services provider, has signed a deal with a Tier-1 carrier for a 52-mile large dark fiber ring in the Greater Grand Rapids Area.

This new construction of dark fiber will open up connectivity options for the carrier and its customers presently as well as in the future.

123NET Carrier Relations Manager Bob Evenson said the deal represents a major achievement of a nimble and regional carrier helping a Tier-1 IP provider.

“Our dark fiber solution proves how important regional carrier partnerships are to helping Tier-1 partners arrive at their network goals,” Evenson said.

Evenson added this continues 123NET’s commitment to growing network for Michigan communities and businesses.

“Partnerships with carriers let us build network that will have a fundamental impact on the state of Michigan,” Evenson said. “Our pledge to Michigan municipalities and companies for network growth has never been stronger than it is now.”

Evenson said it continues 123NET’s business and community-focused dark fiber network builds for different carriers active in the state.

“123NET’s flexible custom dark fiber network options in Michigan continue to seek opportunities with our different carrier partners across the state,” Evenson said. “We welcome any chance to offer connectivity options to other carriers in need that seek additional network in the state.” 

123NET Sales and Network Development Director Chuck Irvin said one-third of 123NET’s business comes from the Grand Rapids market.

“This new ring brings 123NET’s full suite of fiber services to thousands of additional business customers along the route,” Irvin said. “It also allows us to upgrade services to our existing customers by offering diverse paths back to our network, the Detroit Internet Exchange, or one of the many great data centers in the Grand Rapids market, including DC1.”

ABOUT 123NET 

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. As home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers, peering with technology leaders such as Google, AWS, GM and others. 

OUR MISSION:  

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES AND BUSINESSES THE BEST CONNECTED ON THE PLANET.

 

Next Generation 911

Changes in Michigan law surrounding Public Act 30 of 2019 led many 123NET customers to question what changes they might need to make to their phone systems to remain compliant with new 911 regulations. Addressing this question is best accomplished by first discussing how a 911 call works. 

Dialing 911, interacting with a dispatcher, and having emergency services dispatched to your location in the event of an emergency has traditionally been a very straight forward process. Prior to cellular devices, a person used a land line telephone to place the call. That phone number, 555-1212, for example, is associated with a service address called an Automatic Number Identification (ANI). When that number dialed 911, the ANI was used to retrieve the Automatic Location Identification (ALI). Contained in the ALI is the caller’s telephone number and the service address that is associated with that number. This information could pinpoint the specific location of the person who dialed 911 and is also routes the call to the correct Public Safety Answering Point (PSAP). A PSAP is a facility equipped and staffed to receive calls to 911 directly. However, technology evolved with the advent of cell phones and other mobile communication devices. This evolution created a need for the systems and training methods of every PSAP to evolve as well. This has proven to be a challenging task as the evolution has often outpaces the rate of change and upgrade capability of many PSAP’s across the state and country. 

A Brief History of 911 

  • November 1967, the FCC and AT&T meet to discuss the means of establishing a universal emergency number that could be implemented quickly. In 1968, AT&T announced it would establish the digits 911 (nine-one-one) as the emergency code throughout the United States.
  • February 16, 1968, in Haleyville, Alabama Senator Rankin Fite completes the first 911 call made in the United States.
  • By the end of the 20th century, some type of 911 service covers approximately 96% of the geographic US. 

In order to better understand the challenges, one must examine how 911 calls changed over the years. To accomplish this task, the State of Michigan formed a committee, developed a plan, and took great strides to implement systems and train their staff to make its PSAP’s Next Generation 911 (NG911) capable. The committee found in 2018 Michigan PSAPs reported answering 6,647,344 calls on 911 lines. This figure included wire line, wireless, and voice over internet protocol (VoIP) calls. Wireless calls accounted for over 5.2 million of that total. This left many calls reaching local PSAP’s with no ALI information. Correlating an address with a mobile device’s location has been addressed in several ways over the years. Initially, the Federal Communications Commission (FCC) stated that all 911 calls must be relayed to a call center, regardless of the mobile phone user being a customer of the network used. 

  • E911 Phase 1 stated wireless network operators must identify the phone number and cell phone tower used by callers within six minutes of a PSAP request. 
  • E911 Phase 2 said they must provide the latitude and longitude of callers within 300meter radius under six minutes of a request by a PSAP. Phase 2 guidelines were to be met by September 11, 2012.  

Keeping Up with Technology

In more recent history, the State of Michigan took steps to implement NG911 services to its local PSAPs. This infrastructure will allow people to use modern technology such as text messages, photos and videos to help first responders identify their exact location. The benefits do not stop there. NG911 brings along with it, increased network reliabilityimproved network response times and the ability to more easily transfer calls from one PSAP to another. These enhancements mean better support for people dialing or texting 911 for emergency services. According to Michigan’s 911 Committee and as of June 2019, most Michigan counties have migrated or are migrating to IP based NG911 services. At present time, more than 65% of Michigan’s population are served by text-to-911 services. 

The changes addressed by Public Act 30 of 2019 will assist first responders by supplying them with additional location data (See example below) that is associated with the ALI information when dialing 911. Specific requirements regarding potential changes can be found in the Guidelines for Mutli-Line Telephone Systems Document

Example of ALI with Additional Location Data

  • (555) 555-1212 12:23 08/10/20  
  • ACME MOTORS
  • 100 MAIN RD 
  • BUILDING B FLR 3, NW CORNR  
  • YOURCITY, MI 

123NET customers are encouraged to review the guidelines and submit any necessary changes to the 123NET Projects Team, who can help ensure they remain compliant with 911 guideline changes when enforced after December 31, 2020.  

About 123NET

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. Home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers and peers with technology leaders such as Google, AWS, GM and others.

OUR MISSION:

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES & BUSINESS THE BEST CONNECTED ON THE PLANET.

 

 

 

 

 

MGCB Approves 123NET as Gaming Vendor

SOUTHFIELD, MI., Tuesday, November 10, 2020 – The Michigan Gaming Control Board (MGCB) has approved 123.Net Inc. (123NET), a Michigan data center and network services provider, as a registered vendor. Subject to certain requirements, this approval authorizes online gaming operators to host their servers in 123NET Data Centers.  

The MGCB, founded in November 1996, oversees casino gaming licensing, regulation, and operations in the State of Michigan. It also regulates gaming equipment manufacturers, distributors, and suppliers. 

As technologies and services have changed in the industry, so have guidelines and regulations. Sports betting and iGaming operations were legalized in Michigan in November 2019 by the State Legislature, being one of the first states to permit the services in the United States. The MGCB authorized onsite sports betting for the Detroit-based casinos, beginning March 11, 2020, with Mt. Pleasant’s Soaring Eagle and other Michigan casinos to follow. Rulemaking for online gaming is in progress and expected to be published in early 2021. 

Unlike the traditional model of strictly brick and mortar gaming, the new iGaming industry segment has added online and on-demand capabilities generating new requirements and challenges for both operators and vendors. iGaming operators’ plans call for selection and deployment in strategic edge facilities that are highly secure and connected with 24/7/365 on-site support. 123NET Data Centers fulfill compliancy and performance criteria designed to provide the best user experience for Michigan participants.  

MGCB Executive Director Richard Kalm said the partnership between casinos and iGaming vendors helped streamline the process. 

 “The casinos and their suppliers helped us by their timely efforts to share information we needed to authorize the [online] gaming,” Kalm said. “This new gaming opportunity has been highly anticipated, and we hope citizens will enjoy it and see benefits from additional revenue to both the state of Michigan and the city of Detroit.” 

Noah Lessaris, 123NET Strategic Accounts, has helped lead the efforts in the segment and is welcoming the online gaming industry into the 123NET Data Centers.  

“Like many applications used by Michiganders, our team finds it rewarding that user’s infrastructure as well as gameplay applications will be supported by our Network and Data Centers,” Lessaris said. “It’s a big boost to Michigan sports fans as Big Ten Football is getting started along with additional collegiate fall and winter sports.” 

ABOUT 123NET  

123NET is a Michigan-based Internet Service Provider (ISP) focused on equipping businesses with an industry-leading data center, network and voice services. Over a dozen Fortune 500 companies and thousands of Michigan businesses trust 123NET to provide them with world-class connectivity. As home of the Detroit Internet Exchange (DET-iX), 123NET operates one of the largest carrier-neutral data centers, peering with technology leaders such as Google, AWS, GM and others.  

OUR MISSION:   

BUILDING NETWORK TO MAKE MICHIGAN COMMUNITIES AND BUSINESS THE BEST CONNECTED ON THE PLANET. 

 

Customer Spotlight—Jack Demmer Ford

At-a-Glance:

The automotive group modernized its current network architecture with dedicated and redundant fiber, MPLS, wireless and voice services solutions.

Customer:

Jack Demmer Ford

Industry:

Automotive

Services:

­MPLS, DIA, VOICE, DPRI, SIP, LOOP, DVAD, Wireless

Employee Number:

200

Background:

The Jack Demmer Automotive Group story began with the namesake, Jack Demmer spending time around his father, Charles, who originally sold used cars from their home and a small lot in Detroit. After graduating from Wayne State, Ford Motor Company granted them an Edsel franchise in 1957 which became Spitler-Demmer Edsel at a former gas station with a one-car showroom in Nankin Township. This later became Spitler Demmer Ford-Mercury in South Lyon, sharing space with a Ford tractor dealership.

In 1969, they moved to their present location with a 12-car showroom, two-lane service entrance, a body shop, a used car sales and reconditioning office, and an indoor vehicle delivery area. Jack Demmer bought out his partner and it became Jack Demmer Ford. The business opened its Lincoln-Mercury location in Farmington during 1998 and two-years later in 2000, acquired the former Krug Lincoln-Mercury in Dearborn which became Jack Demmer Lincoln-Mercury. After more than 60 years in business, the automotive group remains family-owned and operated.

Challenge:

With multiple locations and buildings, the Jack Demmer Automotive Group was looking for dedicated and redundant connectivity across their network as well as improved voice services. Thanks to 123NET’s DIA and MPLS, the group now has bandwidth throughout their business campuses. They also have an improved phone system that greatly increased communication between the locations and their clients.

Solution:

123NET provided them with DIA and MPLS as well as voice services. The carrier was successful in improving their overall network infrastructure and delivered the reliability, redundancy and failover they required. This comprehensive solution equipped them to meet their immediate needs and allow flexibility for growth in the future.

Results:

Remaking Jack Demmer’s network foundation integrated redundancy, reliability, and IP failover. The additional voice solutions also enhanced overall communications. Both of these 123NET Business Solutions have permitted them to remain connected at all times as well as improve the dialogues taking place around the company.

Partnership:

“Our partnership with 123NET began with a careful and thorough evaluation of our existing network infrastructure and our desire for flexibility and future expansion. 123NET was able to provide several comprehensive plans for comparison and ultimately designed a solution custom-tailored that was specific to our needs.”

Brad Neilson, Dealer Operations Manager, Jack Demmer Automotive Group

Customer Spotlight—Storch Magnetics

At-a-Glance:

The manufacturer aimed to upgrade its network and fasten its response time with 123NET DIA and Voice Services. This allowed more nimble and reliable connectivity for their internet and voice needs.

Customer:

Storch Magnetics

Industry:

Manufacturing

Services:

DIA, Fax, SIP, LOOP

Employee Number:

20 Employees & Growing

Background:

Storch Magnetics was founded by Edward A. Storch in 1952 as an industrial sales organization for home heating furnaces and leak detection fluids. Storch is the first company in the Midwest of the United States that specializes in industrial magnetic solutions. Once known as Storch Products, it eventually expanded to Storch Magnetics, which provides customers with design and manufacturing expertise. Headquartered in Livonia, Michigan, the company provides shipping locations to local, national, and international customers.

Challenge:

Storch Magnetics wanted a solution that allowed their response time to be quicker. 123NET’s Voice Services offered a reliable solution to boost their response time and DIA to supply a strong network infrastructure for their company.

Solution:

The objective focused on ensuring dedicated network and voice solutions that allowed Storch Magnetics to improve their response time, as well as grant robust network connectivity to their company. 123NET’s SIP, LOOP, and Fax as well as DIA offered a dependable solution to boost their phone services and ensure proper connectivity.

Results:

Maturing Storch Magnetics’ network improves their response time, as well as provides reliable connectivity for their company. This allows them to stay connected and to remain confident in their voice and internet services.

Partnership:

“The communication, reliability, and stability 123NET have provided has been great. So far, it’s been a fantastic service and reassuring to have these services combined under one responsible provider.”

Matt Carr, President & CEO, Storch Magnetics