MI Premier Business Voice Offering: Unified Communications
Find top-of-the-line phone services for your business.
Full Featured Phone Services for Your Business
Whether a company is running a small startup or managing a large call center, 123NET’s Unified Communications services are designed to support a wide range of business needs. Small teams benefit from scalability and simplicity, while larger enterprises and call centers gain a dependable platform built to handle high call volumes and complex workflows. To enhance these capabilities, 123NET has partnered with nationally recognized communications provider Intermedia, strengthening the overall experience for businesses of every size.
Wherever work takes you, communication moves with you. The 123NET Unified Communications as a Service Platform brings your entire office communications suite into one secure, easy-to-use system accessible from desktop, mobile, or browser. Supported by 123NET’s Michigan-based network and local engineering teams, businesses stay productive and connected with reliable tools built to support their long-term success.
SEAMLESS INTEGRATIONS FOR A CONNECTED WORKPLACE
123NET’s Unified Communications platform integrates effortlessly with the tools your business already uses – helping teams work smarter, not harder. The system has the ability to support embedded Microsoft Teams Calling and offers click-to-call functionality across browsers like Chrome, as well as deep integrations with G-Suite, Outlook, Slack, and Office 365 meeting tools.
Customer Management & Support Systems
- Salesforce
- ServiceNow
- NetSuite
- Microsoft Dynamics
- SugarCRM
- Zoho CRM
- Zendesk
Each integration is designed to streamline communication, reduce platform switching, and deliver a unified experience across your organization’s daily tools. CRM integrations are included in the Pro and Enterprise plans only.
FULLY INTEGRATED MOBILE EXPERIENCE
Experience the freedom to work from anywhere with the 123NET Softphone App for Unified Communications, a complete extension of your business phone system on any device. Whether you’re on iOS, Android, macOS, or Windows, the app keeps your team connected and your business running smoothly no matter where work happens.
Designed for productivity, the 123NET Unified Communications App unifies your voice, video, messaging, and meetings into one secure, easy-to-use platform. Access your business line from your mobile device or desktop, place and receive calls, and use advanced features like hold, transfer, conference, and call flip with a single tap.
Stay connected and in control with:
- Global Search & Company Directory: Instantly find and connect with anyone in your organization.
- Real-Time Presence: See who’s available, busy, or in a meeting before reaching out.
- AI Assistant: Simplify tasks, get quick information, and stay focused on what matters.
- Team Chat & Messaging: Keep communication flowing with secure one-on-one or group conversations.
- Meetings & Collaboration: Start or join meetings instantly from any device.
- Transcribed Voicemail: Never miss important details with automatic voice-to-text transcription.
With 123NET’s Michigan-based network and local support teams, your communications stay reliable, secure, and lightning-fast. The Unified Communications App brings your entire office into a single trusted space; empowering your business to operate with confidence, wherever work takes you.
FEATURES & PLANS: ESSENTIALS, PRO & ENTERPRISE
| Features | Express | Essentials | Pro | Enterprise |
|---|---|---|---|---|
| Mix & Match | ||||
| Number of Concurrent Endpoints | 1 Phone plus Apps | 1 Phone plus Apps | 5 | 5 |
| Mobile & Desktop Apps | ||||
| Unlimited Calling* | ||||
| Local Telephone Numbers | ||||
| Auto Attendant | 1 Included | 1 Included | 1 Included | 1 Included |
| Caller ID | ||||
| User Call Forwarding | ||||
| Ai Call Insights | Additional Charge | |||
| Basic Hunt Groups | ||||
| Advanced Hunt Groups | ||||
| Call Transfer, Call Hold, 3-Way Calling, Music on Hold | ||||
| Hot Desking | ||||
| Paging & Intercom | ||||
| Call Park/Pickup | ||||
| Spam Call Blocking/Tagging | ||||
| Emergency Services Notification | ||||
| Voicemail | ||||
| Voicemail Transcription | ||||
| Call Recording w/ 90 Day Retention | ||||
| Web Fax | Additional Charge | Additional Charge | ||
| Archiving: 30-day Retention All Communications (UC, Teams Meetings, Email, etc) | ||||
| Archiving: 1-yr, 3-yr, 7-yr, 10-yr Retention Plans All Communications (UC, Teams Meetings, Email, etc) | Additional Charge | Additional Charge | Additional Charge | Additional Charge |
| Presence Detection/2-Way Sync (MC Teams) | ||||
| User Texting | 0 | 25 | 500 | 1000 |
| Company Messaging | Additional Charge | Additional Charge | Additional Charge | |
| QoS Dashboard, Call History | ||||
| Service Adoption Dashboard | ||||
| Active Directory | ||||
| Embedded MC Teams Calling | ||||
| Chrome (Click to Call) | ||||
| G-Suite, Outlook, Slack, Outlook/Office 365 [Meeting Integration], Generic CRM Screen Pop | ||||
| Sugar CRM, Zoho CRM, Zendesk | ||||
| Salesforce, ServiceNow, NetSuite, MS Dynamics | ||||
| Agent Log In & Log Out | ||||
| Call Queuing, Configuration Wrap-up Time, Configurable Agent Removal from the Queue, Greetings Management | ||||
| Smart Greetings & Additional Call Recording Storage | ||||
| Wallboards & Scheduled/Graphical Reports | ||||
| Supervisor Functions [Monitor, Whisp, Barge] |
Additional Features for Video Conferencing
If your company does not use the Teams environment, the Unified Communications platform includes built-in video conferencing with HD audio/video, screen sharing, and scalable participant limits based on your plan. These options are not available for the Express Package.
| Features | Express | Essentials | Pro | Enterprise |
|---|---|---|---|---|
| HD Video Conferencing | 25 Participants | 100 Participants | 200 Participants | |
| HD Audio Conferencing | 200 Participants | 200 Participants | 200 Participants | |
| Dial in Numbers | International | International | International | |
| Screen Sharing | ||||
| Compact Mode | ||||
| Unlimited Recording | ||||
| Screen Annotation | ||||
| Ai-Powered Meeting Recap | ||||
| Calendar Sync | ||||
| In Meeting Notes & Chat | ||||
| End to End Encryption | ||||
| Meeting Security (Passwords, Lock, Attendees’ Permission Controls) |
Addons Available
Additional Auto Attendants
Additional Basic Hunt Groups
Toll Free Number (Per Number)
Archiving Extended Retention Periods
Company Messaging (Per Number)
HIGHLY SECURE COMMUNICATIONS
Keep every conversation protected with Triple Guard Security™, a multilayered approach to safeguarding your business communications from end to end included in 123NET Unified Communications Platform.
Protect User Access: End users are often the easiest targets for cyberattacks. 123NET’s Unified Communications platform defends against unauthorized access with advanced authentication tools, continuous monitoring, and real-time alerts that flag suspicious activity before it becomes a threat.
Secure Applications: Every component of the platform is built with security in mind. Data is fully encrypted in transit and at rest, while applications are rigorously tested to help ensure your business communications remain protected from vulnerabilities and cyberattacks.
Defend the Cloud: Your data is housed in highly secure data centers supported by a 24/7 certified security team, intrusion detection systems, and proactive threat prevention measures. Together, these safeguards protect your organization from even the most sophisticated hackers.
With Triple Guard Security™, 123NET delivers a resilient and trusted foundation for business communication, keeping your network, data, and people secure wherever work happens.
FAQ:
Getting started is simple: it’s as easy as 1, 2, 3.
1️⃣ Consultation: Begin with a free consultation to understand your business’s communication needs.
2️⃣ Custom Solution: 123NET’s experts design a solution tailored to your organization’s size, structure, and goals.
3️⃣ Installation: Enjoy a hassle-free setup completed by 123NET’s Unified Communication Engineers, ensuring your team is fully connected from day one.
Yes. 123NET’s platform is designed to scale effortlessly from small teams to enterprise-level rollouts. You can mix and match plans per user, add or remove seats as needed, and expand features without disrupting existing services. Whether you’re managing a single office or multiple locations, 123NET provides the flexibility and reliability to grow with your organization.
Every 123NET Unified Communications Solution is backed by Michigan-based Customer Care teams that provide 24/7/365 support. This local expertise ensures your business always has access to real engineers who understand your environment and can quickly resolve any issue. From implementation to everyday operations, 123NET is your trusted partner in keeping your business connected and productive.
