Is your business struggling with slow internet speeds and inconsistent connectivity? For businesses, having a reliable internet connection is crucial for operations. However, choosing a national carrier over a local internet service provider may not always be the best option. National carriers can have negative effects on customers that include:  

  1. Reliability: A stable internet connection is crucial for businesses that require a stable internet connection to conduct daily operations. Any service disruptions can result in lost productivity and revenue, making it imperative for internet service providers to ensure their network can handle high traffic loads and maintain stability. 
  1. Price Changes: Businesses may experience significant frustration with frequent or unexpected price changes, especially if they have invested in a particular internet plan or service. 
  1. Poor Customer Service: Inadequate Customer Service can lead to dissatisfaction and frustration, which is why businesses need timely and efficient support to resolve any issues with their internet service.  
  1. Poor Customer Experience: In today’s world, businesses expect a seamless and user-friendly internet experience, and issues like slow page load times or frequent buffering can significantly impact on customer experience. 

When comparing the benefits of an ISP versus a national carrier, it becomes clear that businesses can reap substantial rewards by choosing a local provider. Here are four solid reasons why switching to a local internet service provider, like 123NET, could be the best investment for your business:  

  1. Investing in Network Infrastructure: ISP’s continually upgrade their hardware and software systems, they can maintain optimal performance and handle high traffic loads, even during peak usage periods. This investment in infrastructure translates into improved reliability and uptime, which is critical for businesses that rely heavily on the internet to conduct their daily operations. 
  1. Provide Transparent Pricing and Notify Customers: By providing clear and concise information about costs, businesses can make informed decisions about their internet service and avoid unexpected fees or price hikes. Providers that notify customers of any upcoming price changes in advance can help alleviate any frustrations or concerns about cost, creating a more positive experience overall. 
  1. Offering 24/7 customer support: This support can include phone, email, or chat support, with knowledgeable and responsive representatives that know your business, state and network. By prioritizing customer satisfaction, ISPs can foster strong relationships with their clients and improve retention rates. 
  1. Conducting Regular Performance Testing and Monitoring: ISPs that conduct regular performance testing and monitoring can identify and resolve issues that can impact customer experience. By proactively addressing issues, ISPs can minimize any disruptions in service, reduce downtime, and improve overall customer satisfaction. 

123NET – Your Local ISP

Selecting a local ISP like 123NET over a national carrier can offer significant advantages for businesses looking to optimize their internet service.  123NET demonstrates a commitment to providing reliable, high-quality service to its customers. With a proven track record of providing exceptional service, businesses can trust 123NET to meet their internet connectivity needs and provide superior customer experience. By making the switch to a local service provider like 123NET, businesses can gain a competitive edge and take their operations to the next level. 

To learn more about how 123NET can help your business achieve its internet connectivity goals, see if 123NET is close to you or contact our knowledgeable and responsive customer support team today.