Data Center & Colocation Services

Data Center / Colocation Features

Detroit and Grand Rapids Data Centers Offer:

• Access to Tier 3 facilities without the capital investment
• Over 100,000 sq ft of available data center / colocation space
• Up to 30 kW available per rack
• HIPAA, PCI-DSS, and SSAE-18 SOC 2 Type II/SOC 3 compliant
• Service Level Agreements (SLAs) include 100% power uptime, 99.99% network uptime
• Physical security and monitored access
• Dual-Factor authentication
• 2(N+1) Power & Cooling
• AC/DC Power Available 120V/208V Three Phase
• Dedicated electrical substation
• Disaster recovery suites
• Network redundancy
• High-density computing suites
• Multiple geographically diverse locations
• Scalable space and power
• 24x7x365 On-site NOC technicians
• VESDA fire system
• Green Data Center to reduce environmental impact

Smart Hands Service

On-Site, Local Technical Support 24x7x365

With 123Net’s Smart Hands Service, our NOC technicians will serve as your on-site team of experts, providing remote management, monitoring and troubleshooting 24x7x365. This gives your personnel the freedom to focus on other important aspects of your business.
If your IT staff is not located near your data center, managing and supporting your assets can be costly and time-consuming. Having onsite support alleviates these problems. On top of this, our experts will always be there to ensure that your network downtime is minimized.

Asset Management

• Audits of full or partial spaces for efficiency
• Engineering audit of power and network
• Tracking internal cross connects
• Confirming power consumption
• Providing of digital pictures and serial numbers
• Basic organization and cleaning

Logistics Management

• Labeling of boxes and equipment to be shipped
• Equipment packed, unpacked and shipped on site with customer provided labels
• Move equipment within your cabinets and space
• Customer-approved vendors and consultants can be escorted to and from data center space

On-Site Support

• NOC Technicians available 24/7 via phone, email, or online support request
• Reseating cables/drives/memory
• OS Refresh
• Customer assisted equipment access
• Replacement of device components
• Testing for basic network issues

Rack and Stack

• New Installs / Augmentations / Equipment Removal
• Installation, assembly and maintenance of cabling for racks and equipment
• Circuit testing and diagnostics
• Feedback provided on design, cabling, setup and more throughout the process
• Pre-wiring of patch panels and equipment
• Full-service installation of equipment into colocation racks

Service Level Agreement

• 15 minute response time

Secure, Compliant & Carrier Neutral

SOC 2, Type II / SOC 3 Compliant

SOC 2 compliant data centers ensure your data is protected by a facility that has been audited by an independent, accredited firm that benchmarks for privacy, security, availability and more. A SOC 2 report confirms that a data center features all the following controls in place:

• Security: Physical and logical protection against unsanctioned access.
• Confidentiality: All information is classified and protected as agreed upon.
• Processing Integrity: System processing is accurate, timely, and complete.
• Privacy: Personal Information is collected, used, and retained as agreed upon.

These standards are critical for companies that need to meet strict federal compliance requirements.

HIPAA

123Net’s HIPAA compliant data centers provide the necessary physical, environmental, and network security required to protect patient information and meet HIPAA compliance standards.

PCI-DSS

PCI compliance is a requirement for all institutions that store valuable credit card data. 123Net’s data centers can provide the physical, environmental, network and infrastructure security needed to protect sensitive cardholder data and meet PCI-DSS compliance standards.

SSAE-18

SSAE-18 compliance is a measure of relevant controls for financial reporting.

High-Performance Computing (HPC) Designed Data Center

123Net’s Data Center 1 (DC1) is built for high density to support the next-generation cloud, enterprise, and IT infrastructure for High-Performance Computing (HPC). The data center footprint provides maximum power and cooling efficiencies not found in Michigan data centers. 123Net tailors HPC suites to meet company specifications, utilizing thousands of square feet available for scalability.

Data Center 1 has its own dedicated electrical substation providing up to 20 MW of continuous power, paired with Capstone natural gas turbines, and multiple cooling systems guarantying 100% SLA uptime. Increased available power density per square foot, cooling redundancy, and innovative private suite construction provide industries (manufacturing, technology, gaming and many others) the reliability, scalability, and ease of deployment required for High-Performance Computing facilities.

Pairing the High-Performance Computing capabilities at 123Net’s Data Center 1 is over 20 fiber providers accessing the data center, making 123Net Data Center 1 the largest private Carrier Neutral facility in Michigan. Businesses can interconnect with their provider of choice, expanding their network outside of Michigan and beyond.

CUSTOM BUILT SUITES

• Custom Designed and Constructed Specific HPC Standard Private Suites
• Over 100,000 sq ft of Scalable Data Center / Colocation Space
• Suites Tailored to Enterprise Needs

DEDICATED POWER

• Dedicated Electrical Substation (available 20 MW)
• 2(N+1) Diverse A & B Power Available (separate PDUs, Panels, Transformers, Generators)
• AC/DC Power Available 120V/208V Three Phase
• Up to 60 kW (A & B Power) available per rack
• Multiple Levels of Redundancy to Ensure Ongoing Operations

COOLING

• Redundant High Capacity Cooling (Hot Aisle Cold Aisle Containment)
• Continuous Supply of Chilled Water

SECURE

• Physical Security and Monitored Access
• HIPAA, PCI-DSS, and SSAE-18 SOC 2 Type II/SOC 3 compliant
• Dual-Factor Authentication

RELIABLE SUPPORT

• Service Level Agreements (SLAs) include 100% power uptime
• Smart Hands Service (Data Center Operators)
• 24x7x365 Onsite Staff
• Disaster Recovery Suites (DR)
• Network Redundancy