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City of Westland Selects 123Net’s Dark Fiber Proposal

SOUTHFIELD, Mich., September 18, 2018 – The City of Westland recently opened the door to any Internet service providers (ISPs) interested in submitting a proposal to solve the City’s Wide Area Network (WAN) needs. Proposals included technologies that were able to connect the City’s 14 municipal buildings, including City Hall, Police and Fire buildings, and the William P. Faust Public Library. Craig Brown, Interim Chief Innovation Officer: Department of Innovation and Technology, recommended 123Net to the purchaser.

“We were open to any technologies. We wanted to allow providers to get creative with their solutions and offer the best of what they were able to specialize in,” Brown said of the process.

123Net offered dark fiber, an option that allows the City to control their own network and scale at their own pace. “123Net’s proposal was very competitive,” Brown commented. “They were able to offer what is considered the best network technology, dark fiber, with additional redundancy in their fixed wireless, without extra costs and upgrades for future scalability. Their proposal was really able to focus on the big picture, for us going forward.”

The City is also looking into colocating in 123Net’s Southfield data center and creating a disaster recovery plan through their new ISP, completing the “big picture” of their network needs. Westland is one of almost two dozen municipalities benefiting from 123Net’s competitively priced, diverse end-to-end solutions.

About 123Net
123Net is a Michigan-based Internet service provider focused on equipping businesses with industry-leading data center, voice, fiber, fixed wireless and other network services. Home of the Detroit Internet Exchange, 123Net maintains the largest carrier hotel and peers with technology leaders such as Google, AWS and others.

About the City of Westland
The City of Westland is located in Southeast Michigan, about 40 minutes west of Detroit. The City is home to over 80,000 residents and numerous parks and recreation centers, including the Mike Mondano Ice Arena, Concrete Jungle Skate Park, and the Westland Golf Course.
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123Net Media Contact:
Ihor Diachenko
Director of Marketing
idiachenko@123.net
248.228.8244

How Smart Hands Services Simplify Colocation Management

Smart Hands services ensure that technicians will always be available to address issues with your colocation equipment. Skilled technicians are on site 24/7/365, prepared to follow your detailed instructions to complete required tasks, and are a convenient and efficient alternative to hiring third-party vendors.

Quick and Efficient

Access to equipment is immediate as skilled technicians are able to manage your equipment for you right away. Smart Hands eliminates the travel for staff members or vendors who would otherwise need to visit your data center, saving time and allowing them to shift their focus to other mission-critical tasks. You’re given peace of mind knowing that access to your colocation equipment is always a quick phone call, email, or ticket request away.

 

Why Choose 123Net’s Smart Hands? 

123Net’s Smart Hands service is available in all four of our Tier 3 data centers. Our Service Level Agreement (SLA) states that we will respond to your ticket in 15 minutes or less. Smart Hands services are separated into four categories:

  • Asset Management: Audits of spaces & engineering, basic organization/cleaning, confirming power consumption, etc.
  • Logistics Management: Storage, labeling, packing, shipping, moving equipment, etc.
  • On-Site Support: Available 24/7, inspections, testing, resets, customer assisted access, etc.
  • Rack and Stack: New installs, augmentations, equipment removal, cabling, etc.

Our Support Team is always available to help your business reduce the frequency and duration of network downtime.

To learn more about 123Net’s data centers with Smart Hands support, visit: https://www.123.net/data-center/

7 Essential Considerations for Choosing Your Business Internet Service Provider

When it comes to choosing an Internet service provider (ISP), there are a lot of options out there. So how do you know you’re making the right choice? In this blog, we’ll take a look at the 7 most essential considerations for choosing your business ISP.

1. Need for Speed:

Bandwidth needs come down to what your business does. If your business runs small programs and emailing, you probably won’t need much. If your employees send large files and graphics, you’ll probably need a bit more. If you have a lot of employees online at once, or if you do a lot of streaming, video conferencing, or cloud computing, you’ll likely need more still. It can be tricky to know exactly what your business needs, but our Account Executives are happy to help. For more information about meeting your business’s speed needs, contact us.

2. Support Availability:

You know your business best, so find an Internet service provider that’s available when you need them, whether that’s around-the-clock, or during “normal” business hours. It’s also important to consider how you’re able to get ahold of them. Do they use an automated system, take phone calls, or accept support tickets? Make sure your ISP communicates in a way that works for you and your business.

3. Fine Print:

What Service Level Agreements (SLAs) do they offer? If you need 99.9% uptime, will they promise it? ISP’s that don’t guarantee uptime can leave you stranded for days while your business loses money and even customers. Choosing an ISP with a high SLA leaves your business in better standing should anything happen. It’s also important to consider what contract lengths they offer and the pricing discounts that may come along with longer contracts.

4. Bundling:

It’s far easier to work with one vendor than three or four. Many ISPs also offer other services, such as Voice or Data Center. When you bundle multiple services with your Internet service provider, you’re often able to get discounts. Billing and support are also easier, as you only work with one company.

5. Location:

It’s important to consider what types of connections an ISP offers in your area, such as Ethernet over Copper (EoC), Fixed Wireless, or Fiber. Each of these offer potentially different speeds and deployments. Knowing that customer support is based locally is also a consideration. When support teams service their local areas, they’re working with the business that are in their own backyard. Personal relationships with their customers lead to a more engaged level of care. A local support team also knows the area better and is more likely to be in-the-know about events that may impact service, such as inclement weather.

6. Timing:

Various connection types may also impact install time. High bandwidth Fiber may take longer to deploy, but it can reach much higher speeds than other options. Fixed Wireless, on the other hand, can be deployed in as little as a couple days. Choose an ISP that can meet your time table. If you need Fiber, but need Internet access quickly, you may want to look into providers that offer both Fiber and Fixed Wireless. While you wait for the Fiber to be built out, utilize the Fixed Wireless connection short-term. You may even consider keeping your Fixed Wireless as a back-up for Fiber going forward.

7. Security:

Keeping your business’s network secure protects your information, along with your customers’ information. Your ISP should be as devoted to your security as you are, if not even more.

How Does 123Net Compare?

We’re committed to providing the best possible service to our customers. With our Dedicated Internet, we have options that provide symmetrical speeds up to 100 Gbps, making sure you have the bandwidth you need to cover any business application. Our Ethernet Private Line keeps your traffic on your connections, and off the public Internet, so it stays safe and secure. All of our services come with a 99.99% SLA. Our Support Team is available 24/7/365 to handle your questions and concerns, and work in the same offices as the rest of our teams, so we’re always connected to what’s going on with your circuits. Our Fixed Wireless can be deployed in as little as couple days. It’s a great interim solution while waiting for Fiber and offers a reliable secondary connection for added redundancy. To learn more about our services, visit: https://www.123.net/business-solutions/

Data Center Tiers: Which Classification Is Right for Your Server?

All data centers serve the same general purpose; however, they are not created equal. Uptime Institute created a Tier Classification System to set industry standards and help consumers determine which data centers are the best choice for their business’s needs.

Uptime Institute’s Tier System ranges from the most basic Tier I data centers to the most advanced Tier IV. Each Tier increases the redundant components utilized within the data center, making them better able to manage high-density computing and industry-leading uptime.

Tier I: These data centers offer the underlying needs of all data centers. These components include dedicated space, uninterruptable power supply (UPS) systems, dedicated cooling, and engine generators. Momentary outages can be managed well, and Tier I data centers are ideal for smaller businesses that can afford downtime. Larger businesses that need more stable uptimes will likely want to continue down the list.

Tier II: The basic requirements of Tier I data centers are built upon in Tier II. Here, we find some redundant measures added, such as additional power and cooling equipment (UPS modules, chillers or pumps, extra generators, etc.) These open the door for maintenance to be performed, or for unforeseen IT issues to occur, with less disruption to customer processes.

Tier III: As we move into the latter half of the Tiers, data centers become heartier. In Tier III data centers, there’s no need to shut down for maintenance or equipment replacement. The redundancy of Tier II data centers is further built upon with extra paths for power and cooling to each component needed to support the IT processing environment. Larger businesses that cannot afford excessive downtime may want to start their data center searches at this Tier.

Tier IV: The top Tier in the Classification system includes Fault Tolerance, or the ability for individual equipment failure or path distribution interruptions to occur without affecting IT operations. This concept is ideal for large businesses who cannot afford any downtime.

At the end of the day, no single Tier of data center is “the best.” As we move up the Tier ladder, the costs and challenges of maintaining the data center increase, as do the intricacies of the controls put in place to maintain uptime. The Tier required for a data center will vary depending on the needs of the business, so it’s important to carefully consider what your business requires.

123Net provides premier colocation space for Michigan businesses. Our data centers are classified as Tier III, offer a 100 percent power uptime Service Level Agreement (SLA), and are trusted by over a dozen Fortune 500 companies. To learn more about 123Net, or to schedule a data center tour, visit https://www.123.net/data-center/

Advantages of Switching to Hosted IP PBX

Businesses depend on their ability to effectively communicate with customers. Implementing a Hosted IP PBX voice solution will immediately limit any concerns from a technological perspective, providing the scalability needed to become a long-term voice solution.

What Is Hosted IP PBX?

Hosted IP PBX replaces a customer’s premise-based PBX with the service provider’s off-site equipment. The provider becomes responsible for owning and operating all the physical equipment, taking the burden off the customer. It also improves the reliability of voice and comes with 24x7x365 support.

Reliability

123Net’s service is owned and operated within their Tier 3, 2(N+1) data centers, eliminating power downtime concerns. Their network is also backed by a reliable 100 Gbps+ backbone that allows maximum redundancy and on-demand bandwidth availability.

In case of emergency, customers always have the option to forward phone numbers or change routing easily through an online web portal. If Internet access is unavailable, users can also call the network operations center (NOC) at any time to enable emergency call forward.

123Net’s Hosted IP PBX servers are virtual machines that run on host servers within the 123Net colocation spaces. The virtual servers are routinely replicated between multiple spaces throughout the day. If the primary PBX becomes unresponsive for any reason, 123Net can enable a backup at any time.

Flexibility

Hosted IP PBX services are great for customers with specific needs. Customers can provide access to a user control panel (UCP), allowing individuals to control the way they receive calls. One of these options is a softphone, which can be installed on a cellular device or desktop.

Find me / follow me is another useful feature that customers can use to shape the way they receive calls. Find me allows users to receive calls at multiple locations, while follow me allows users to be reached at several different phone numbers. Numbers are assigned to be called concurrently or sequentially, according to a user’s scheduled activities and locations. If necessary, calls can then be sent to a voicemail of their choosing. For example, a user could set their phone to ring four times at their desk, then reach their cell phone, and then leave a voicemail in their cellular mailbox if needed.

Scalability

Companies with Hosted IP PBX systems are well equipped to support future growth because lines can be easily added or subtracted without future investments. Businesses can promptly add as many lines as their network traffic permits. This gives businesses the adaptability to manage rapid growth.

123Net’s Hosted IP PBX is backed by a 99.99% network uptime Service Level Agreement. Learn more about how this solution can benefit your business here: https://www.123.net/hosted-ip-pbx/

What is a SOC 2 Report?

In the world of data centers, keeping customer information safe is critical. 123Net has taken several measures, including SOC 2 compliance, to ensure that each customer’s most valuable data will be secure.

What Is SOC?

SOC is an acronym for Service Organization Controls. It consists of standards used to determine how well organizations handle their information. Independent accounts conduct SOC audits by determining whether proper safeguards and procedures are in place.

What is SOC 2?

SOC 2 reports are targeted toward providers that store information in the cloud. It is a strict technical audit, focusing on five principles of trust: security, availability, processing integrity, confidentiality, and privacy.

Security

To earn SOC 2 compliance, providers must prove that customers are protected against unauthorized access. Auditors analyze how equipped a data center is to prevent theft and system abuse. Firewalls and intrusion detection services are two elements that play an important role in this.

Availability

Providers must prove that their system, products and services are accessible, as stipulated by a set contract and/or a Service Level Agreement (SLA). To ensure that both parties meet their predetermined minimum acceptable performance level, auditors track network performance, availability, site failover and security.

Processing Integrity

Data centers with satisfactory processing integrity deliver data accurately and completely in a timely manner. Auditors closely monitor data processing and quality assurance to help evaluate processing integrity

Confidentiality

Confidential information is any set of data that is disclosed and restricted to a certain group of people. Providers must show that they can avoid leaking private data, business plans, intellectual property and several other items to prove this. Encryption, firewalls and rigorous controls are pieces of evidence that auditors use to determine confidentiality.

Privacy

Providers must show that they can effectively collect, retain, use, disclose and dispose of customers’ personal information.  Details such as race, sexuality, health and religion should always be protected for the sake of the customer.

When customers choose their data center providers, security is always a top priority. All four of 123Net’s data centers are consistently audited to maintain SSAE-18 SOC 2 Type II / SOC 3, HIPAA and PCI-DSS compliance, ensuring that each customer’s most confidential data is well protected, stored and maintained.

To learn more about colocating at 123Net’s four SOC 2 certified, Michigan data centers, visit https://www.123.net/data-center/ or schedule a tour today!