BUSINESS PHONE SERVICES
Find amazing phone services for your business.
Amazing Phone Services for Your Business
Understanding the importance of communication in business, 123NET delivers Business Phone Services tailored to the way you work. Whether you’re a small business, a growing enterprise, or managing a high-volume call center, 123NET has flexible voice solutions to meet your unique business needs.
Choose from a full suite of solutions, including:
- Unified Communications– 90+ enterprise-grade features, built-in security, and crystal-clear HD audio.
- SIP Trunking – Scalable voice that leverages your existing on-premise phone system.
- Dynamic PRIs – Combines voice and internet on a single circuit with automatic bandwidth allocation for consistent call quality.
- 123NET Voice – Simple, reliable voice service for locations that require basic to full-featured analog connectivity.
All services are backed by a 99.99% SLA and Michigan-based support, so your team can stay connected, secure, and productive no matter where they work.
ONE, TWO, THREE BENEFITS OF COMBINING PHONE & INTERNET
Simplified Management
One provider, one bill, one point of contact through 123NET— reducing administrative headaches and streamlining support.
Cost Savings with 123NET Voice Services
Bundled pricing typically lowers the total cost compared to managing separate vendors or infrastructure. It also reduces overhead from maintaining separate systems.
Improved Performance & Reliability
Voice traffic can be prioritized over the same connection, reducing latency, jitter, and dropped calls.
Full Featured Voice Solutions
UNIFIED COMMUNICATIONS
The 123NET Unified Communications as a Service (UCaaS) platform brings calling, messaging, meetings, and collaboration into one secure, easy-to-use system accessible from any device. Built on 123NET’s reliable Michigan-based network, it keeps teams connected wherever work happens with features like real-time presence, AI assistance, voicemail transcription, call recording, and seamless integrations with Microsoft Teams, Salesforce, and other leading CRMs. Perfect for businesses with hybrid teams, growing organizations, and companies seeking a flexible, secure, and locally supported communication solution.
Perfect For:
- Businesses with remote or hybrid teams needing seamless connectivity across devices
- Organizations seeking secure, reliable communications with built-in business continuity
- Companies looking to simplify collaboration through chat, meetings, and file sharing
- Growing businesses that need a scalable and flexible communication platform
- Michigan-based organizations that value local support and trusted network reliability
Trunking Voice Solutions
SIP TRUNKING
SIP Trunking (Session Initiation Protocol Trunking) is a modern way to deliver voice communication over the internet instead of traditional phone lines. It connects your on-premise phone system (PBX) to the public telephone network using your business’s internet connection, 123NET Internet or a third party provider, eliminating the need for costly physical lines and outdated infrastructure. Also available, Microsoft Teams Direct Connect, a way for your business to seamlessly use the Teams platform with your daily communication.
Perfect For:
- Businesses with an existing PBX looking to modernize
- Organizations prioritizing reliability, flexibility, and cost control
PRI
PRI is a digital voice solution that combines the reliability of traditional PRI (Primary Rate Interface) with the efficiency and flexibility of modern VoIP.
Perfect For:
- Businesses with legacy PRI equipment that want to optimize connectivity
- Organizations looking for a cost-saving step toward full VoIP
- Companies that want to preserve their PBX investment while modernizing their network
123NET BUSINESS VOICE
123NET Business Voice is a traditional voice solution designed for essential, one-to-one communication needs. It’s ideal for businesses that require reliable analog connectivity, whether for standard voice calls, fax machines, elevators, or emergency lines, without the complexity of advanced voice systems.
Perfect For:
- Small Offices or Individual Workstations
- Fax lines, Intercom & Elevator Phones
- Emergency or Backup Voice Lines
- POTS Replacement
FEATURES OF 123NET BUSINESS PHONE SERVICES
Over-The-Top Capabilities
123NET Business Phone Services can be easily provisioned over any internet connection, making it highly accessible for businesses.
Emergency Call Forwarding
Emergency call forwarding features can be added for added security. Customers can quickly forward phone numbers or change routing through an online web portal and call 123NET’s Customer Care Team anytime for assistance.
24/7/365 Local Support
Directly Connect Employees
123NET Voice Services allow businesses to bypass call queues and provide direct inward dials (DID) to their employees. Additionally, DID numbers can be displayed as an outgoing caller identification number specified to an individual or group of people, enabling more personalized communication.
123NET’s Network Operation Center monitors customer service and is available 24/7.
COMMONLY ASKED QUESTIONS
123NET’s phone service is typically delivered over its reliable, Michigan-based fiber network to ensure the highest call quality. In some circumstances, 123NET can also deliver service over-the-top, giving customers flexibility when fiber is not available at the premise.
It depends on the type of phone service a customer chooses. 123NET supports both existing phone systems and new deployments, offering solutions that integrate with current equipment or provide upgraded, fully managed hardware. Options for provided, rented, or customer-owned equipment are available based on the selected service.
123NET offers flexible contract terms designed to fit a wide range of business needs. Terms can be as short as 12 months or extend up to 10 years, depending on the customer’s goals, project scope, and long-term planning preferences.
“Our partnership with 123NET began with a careful and thorough evaluation of our existing network infrastructure and our desire for flexibility and future expansion. 123NET provided several comprehensive plans for comparison and ultimately designed a solution custom-tailored that was specific to our needs.”
Brad Neilson
Jack Demmer Ford – Dealer Operations Manager
