Job Openings

POSITION: NETWORK OPERATIONS CENTER (NOC) TECHNICIAN

123Net is searching for highly motivated, independent, self-starting individuals with proven experience supporting the telecommunications needs of customers.

This position involves collaborating with customers and partners to implement the design and turn-up of telecommunications services. This may include IP routing, telephony, hardware configuration and network troubleshooting.   Strong interpersonal and communications skills are essential when communicating with customers in technical and non-technical terms.  This person must also demonstrate excellent customer service (both internal and external) while providing solutions for any turn-up/ migration challenges.

Description:

      • Multi-level Network Support for internal and external customers
      • Coordinate required activities with customers and 123Net field personnel in the isolation and resolution of network problems
      • Works as a part of a cross-functional team to conduct routine preventative and corrective maintenance activities to support Network Deployment, Performance, and Reliability initiatives
      • Troubleshoots problems related to the network
      • Uses acquired knowledge to provide input to supervisor on process improvement related to preventative maintenance routines
      • Provides installation guidance and testing to customers

 

Discretion and Independent Judgment

  • Follow established procedures on routine work, requires minimum supervision
  • Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practices
  • Should be self-motivated, self-starter with a sense of curiosity

 

Requirements:

  • Working knowledge of various types of equipment (Cisco / Adtran)
  • Configuration / IP Routing knowledge
  • Troubleshooting procedures for the following types of service: Fiber / Fixed Wireless / T1 / EoC
  • Working knowledge of Voice Technologies: PRI / GR303 / Analog / SIP / Hosted PBX
  • Applies acquired job skills and company policies and procedures to complete assigned tasks
  • Intermediate knowledge of most tools and test equipment used in the 123 network
  • Ability to prioritize multiple tasks to completion
  • Must be flexible in ever-changing environments and priorities
  • Be open to providing and receiving constructive feedback
  • Show initiative in achieving company goals and objectives
  • Must possess a valid driver’s license

Experience / Education:

  • Technical problem solver
  • Strong interpersonal and communications skills
  • Excellent customer service skills
  • Strong PC skills and MSOffice
  • Must be current in the use of Windows and remote access on personal laptop computers
  • Excellent verbal and written communications
  • 2 year technical degree, equivalent military, or work experience in the telecommunications industry
  • Typically requires a minimum of 2 to 4 years of industry related experience

 

Environmental / Physical Demands:

  • Ability to work extended shifts and on-call as needed
  • Sit / Stand or walk on a treadmill (if you like)

 

Evaluation:

Applicants will be evaluated on the following skills:

  • Technician’s qualifications
  • Years of relevant experience
  • Past performance evaluation
  • Computer Skills
  • Customer contact
  • Network understanding

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