Before You Call

At 123Net Superior Customer Service Is The Number One Priority

123Net’s dedicated support team is on site and available 24 hours a day 365 days per year.
In order to expedite service to customers below are a few things that will be helpful to have available when contacting the support team.

Please have your service address or circuit ID available (Please note you will need your account number available to make any changes to any services)

Verify if there is power to your building

Confirm if you can receive incoming calls (for voice services only)

Confirm if you can make outgoing calls (for voice services only)

Are you able to get online? (data services only)

When did the issue begin?

Have you had any recent infrastructure changes?

Have you contacted your Managed Service Provider/IT staff yet?

Customer Escalation List

Customer Escalation List

Click here to view or download our customer escalation list.

Acceptable Use Policy

Acceptable Use Policy

Click here to view or download our acceptable use policy.

Business Service Level Agreement

Service Level Agreement

Click here to view or download our service level agreement.

Terms & Conditions

Terms & Conditions

Click here to view or download our retail terms & conditions.